What are the responsibilities and job description for the Level 1 Technician position at Megabytes & More, LLC?
Company Description
Megabytes & More LLC is a Managed Service Provider (MSP) specializing in security-focused and proactive IT solutions. We help businesses mitigate threats like phishing attacks, ransomware, and social engineering while managing and monitoring user-facing systems such as workstations, servers, networks, and internet services. Our services are designed to maximize uptime, efficiency, and productivity for our clients. By prioritizing security and proactive support, we ensure our clients' systems remain protected and operational.
Role Description
This is a part-time, on-site/remote role located in Crown Point, IN, for a Level 1 Technician. The Level 1 Technician will perform a range of IT support duties, including troubleshooting technical issues, resolving hardware and software problems, setting up and configuring workstations, and maintaining IT systems. The position also involves collaborating with team members to monitor and manage client networks and infrastructure, ensuring optimal performance and security.
Qualifications
- Basic IT support skills, including troubleshooting hardware and software problems and experience with workstation setup and configuration
- Knowledge of network infrastructure, including routers, switches, and other network hardware
- Understanding of security protocols, threat detection, and prevention strategies
- Strong communication and customer service skills to interact effectively with clients and team members
- Ability to work independently while managing multiple tasks with attention to detail
- An associate degree in IT, Computer Science, or a related field, or equivalent experience
- Relevant certifications such as CompTIA A , Network , or equivalent are a plus
- Prior experience in an MSP or IT service environment is an advantage