What are the responsibilities and job description for the Service Advisor - Mega Service Center position at Mega Service Center - Fun Town RV?
Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100 point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!
Job Summary:
Fun Town RV, Texas’s largest RV chain, is seeking a Service Advisor to join our growing team! This role is responsible for assisting customers with service inquiries, coordinating repairs, and ensuring a seamless service experience. The ideal candidate will have strong customer service skills, attention to detail, and the ability to communicate effectively with both customers and technicians.
Key Responsibilities:
- Assist customers in diagnosing issues and coordinating repairs.
- Maintain a positive attitude-greet customers in the service department promptly and with courtesy.
- Listen attentively to each customer and effectively communicate their repair needs to the technicians.
- Promote recommended or additional services using a gentle and honest approach.
- Provide precise estimates for repair and maintenance costs.
- Adhere to dealership policies regarding the care and operation of customer vehicles.
- Follow up on every repair and keep customers updated on the progress.
- Assess the quality of repairs and ensure all tasks are fully completed.
- Inform customers when their vehicles are ready for collection.
- Review and clarify repairs and their associated costs with customers.
- Address customer concerns and complaints effectively.
- Keep the Service Manager/Management informed of all issues and potential challenges.
- Continuously acquire new technical knowledge and skills to keep up with evolving RV designs.
- Input repair orders into the system and ensure they are closed with all required information.
- Follow the established repair order process to ensure timely and satisfactory completion.
- Ensure warranty claims are preauthorized, filed, and submitted promptly.
- Perform other duties as assigned.