Enterprise Customer Success Manager

MeetElise is growing quickly. Both our team and client base have grown exponentially over the year, and we’re now looking to build a new team of highly skilled and capable Customer Success Managers to work with our most strategic clients. As an Enterprise Customer Success Manager, you’ll be developing and delivering our success and expansion strategy from scratch with the goal of nurturing clients piloting our AI leasing platform and converting them into long-term, healthy partnerships.

This is one of the most important roles in the company and will have an immediate impact on our business.

Here are your core objectives:

• Deeply understand how each client measures success and build a strategy to support them. Work closely and strategically with multiple stakeholders with different roles and objectives to address the needs and goals of the entire organization and not just a primary contact.
  

• Ensure that a plan is in place with each customer for deployment, change management and adoption programs.
  

• Train the team on how to interface with Elise, their new coworker and AI Leasing Agent in the first month to ensure successful adoption.
  

• Increase customer success and expansion by conducting regular performance review calls for alignment of objectives and outcomes
  

• Use data to build a compelling story of success, identify opportunities for adoption improvement, and to consult clients beyond the scope of the product when applicable.
  

• Track accounts to identify churn risk and work actively to eliminate that risk
  

• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
  

Why join

Growth and impact.

It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you. Collectively, we’ll be figuring out the path to serving millions of apartments.

While you’ll be personally growing, you’ll also have an enormous impact on MeetElise and the housing industry. As our team member, you’ll have a seat at the table as we’re improving sales and customer expansion strategies.

Requirements

We’re much more interested in someone who is hungry to learn and perform than someone whose resume checks all the boxes.

We’re looking for someone who

• Has 4+ years of sales experience engaging with C-Level stakeholders.
  

• Has a demonstrated ability to think strategically about business, product, technical, and operational challenges, with the ability to build and convey compelling value propositions.
  

• Can own a room - both in-person and virtually. Your public speaking and presentation skills are top-notch, and you are easily able to adapt your presentation to audiences of all sizes and roles ranging from executives to new end users.
  

• Can thrive in fast-paced environments where constant change is both encouraged and guaranteed. You can pivot at a moment’s notice as the product, process, and needs of the business evolve in front of you.
  

• Knows that failing fast means winning even faster, and you are constantly self-assessing to improve your outcomes and the team.
  

• Is hardworking and knows how to prioritize for growth
  

• People like working with you because they know that you genuinely put the team first. There’s no room for egos or selfishness when you’re building a billion dollar business
  

Benefits

In addition to the growth and impact you’ll have at MeetElise, we also want to make sure that you’re set up for success and financially compensated for your contributions.

Competitive salary and stock options

100% medical, dental, and vision coverage

401k benefits

Unlimited vacation

Monthly fitness stipend

Flexible working hours - we look at output, not hours.