What are the responsibilities and job description for the Information Technology Services Specialist position at Meet Life Sciences?
Job Summary:
The IT Service Delivery Specialist provides hands-on Tier 1 and 2 technical support across a wide range of IT systems and services for local and remote users. As part of the North America IT Service Delivery Team, this role ensures timely and effective resolution of technical issues while contributing to continuous improvement initiatives. The Specialist supports enterprise-wide users across departments including manufacturing, R&D, supply chain, and customer care, with a strong focus on secure, compliant service delivery in a regulated environment.
Responsibilities:
- Provide technical support for hardware, software, mobile devices, and network issues
- Troubleshoot and resolve Windows, macOS, iOS, and Android system problems
- Support endpoint management and provisioning (e.g., Microsoft SCCM, VMware AirWatch)
- Respond to and document IT service requests via ServiceNow
- Ensure compliance with HIPAA, SOX, GDPR, and other regulatory standards
- Collaborate with IT, Cybersecurity, and vendor teams to resolve issues and improve services
- Create and maintain knowledge base articles for end-user self-service
- Support hardware and software provisioning and deprovisioning
- Identify trends in support issues to drive process improvements
Qualifications:
- 1 years of hands-on Service Desk or IT support experience
- Proficiency in supporting Windows, macOS, iOS, and Android environments
- Familiarity with endpoint management tools (e.g., SCCM, AirWatch)
- Strong understanding of secure endpoint and identity/access management
- Experience supporting wired and wireless corporate networks
- Knowledge of IT compliance frameworks (HIPAA, SOX, GDPR)
- ITIL v3 familiarity preferred; certifications (ITIL, CompTIA A , MCSA, ServiceNow) a plus
