What are the responsibilities and job description for the Veterinary Client Service Representative- Late Evenings position at MedVet | Leading Specialty Healthcare for Pets?
MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation,dermatologyand so much more! We are looking for collaborative and driven people to join our clinical team.
We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive theMedVetexperience for our clients and patients, as well as your teammates.
Weare looking for: Client Service Representative (CSR)
Schedule: Week 1: Monday, Tuesday, Thursday, Saturday-4pm-2am; Week 2: Sunday, Monday, Tuesday, Thursday-4pm-2am
Our Client Service Representatives havethe first interaction with our clients providing superior service toensure client interactions arefacilitatedsmoothly,compassionatelyand effectively throughout theirMedVetExperience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medicalrecordsand financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must alwaysmaintaina compassionate yet professional composure.
Whatyou'lldo:
- Greet and check-in clients
- Answer telephones and transfer calls
- Escort clients and their pets to exam rooms
- Manage medical records, charts,reportsand correspondence
- Discuss payment options and process payments
- Maintain a neat and clean lobby
Who you are:
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to workadditionalhours when necessary
- Critical thinking skills and ability toanticipateneeds inter & intra-departmentally
- General computer competency required including Microsoft Word and Excel
- Previousexperience in veterinary setting (preferred)
Perks and Benefits include:
- Strong career growth and personal development opportunities
- Comprehensive Health Benefits
- Vision and Dental
- HSA,FSAand Independent Care Spending
- 401k with Employer Match
- Paid Time Off (PTO)
- Shift Differentials andOn-callPay
- Uniform Allowance
- Employee Pet Discounts and Pet Insurance
- Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
- Continuing Education Opportunities and Assistance Program
Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.