Operations Support Rep

Position Overview 

Support our healthcare partners & help them thrive at Meduit! The Support Specialist is an essential part of our team. In this role, you will help support the Collectors and Leaders by processing and handling time sensitive documents and effectively maintaining office inventory. Attention to detail is crucial and above average data entry skills is a must.

Key Responsibilities 

• Support the Client Services team to ensure that the Company is meeting deadlines and deliverables 
• Coordinate, validate, and deliver consumer specific request. (Example: analyzing consumer mail or itemized billings for accuracy and need) 
• Accurately process all internal correspondence, account update and placement files in a timely fashion
  • Mail & Correspondence review 
  • Analyzing accounts to resolve balance discrepancies 
  • Posting payments and adjustments 
  • Processing itemized bills from clients 
  • Verify insurance eligibility 
  • Inspect bankruptcy notifications 
  • Reviewing itemized statements from client 
  • Reviewing settlement offers for accuracies 
• Assist with the development of tools that contribute to the efficiency and productivity of the entire Support Service team 
• Provide summary communications to the Manager of Client Services 
• Consumer dispute resolution 

Essential Skills 

• Strong attention to details
• Exceptional professionalism and confidentiality
• Ability to work effectively as a team member
• Ability to identify and solve problems
• Exceptional organizational, time management, and planning skills
• Ability to adjust to changing agency priorities
• Knowledge of credit reporting process 

Required Qualifications 

• High School Diploma or GED
• Excellent computer skills
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint, etc.) 

Preferred Qualifications 

• Knowledge of Medicaid, Medicare, Insurance
• Familiarity with the Collection Industry, HIPPA, and FDCPA is a plus

Additional Information 

• Pay: $17/hour
• Schedule: 8am to 5pm Eastern Time, M-F
• Location: 8085 Knue Rd, Indianapolis, IN 46250
• Anticipated start date: 01/05/2025 
• Background check: As a condition of employment, a pre-employment background check will be conducted

What we offer: 

• Steady work schedule 
• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K)plans with company match
• PTO and Paid holidays
• Employer paid life insurance and long-term disability
• Internal company growth

What we do: 

Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation’s leading RCM solutions companies, we partner with hospital and physician practices in 48 states to provide excellent and compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented. You can find out more about Meduit at www.meduitrcm.com. 

Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class. 

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Salary : $17