What are the responsibilities and job description for the Customer Service Representative (Sartell Team Referrals) position at Meduit?
About the Role:
The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.
The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound calls related to customer account balances
- Provide clear, professional explanations of balances, payments, and available options
- Set up payment arrangements and process transactions over the phone
- Accurately document all interactions while navigating multiple systems
- Follow established workflows, scripts, and compliance requirements
- Meet performance goals related to productivity and quality
- Assist customers with available support or financial assistance programs when applicable
Required Qualifications:
- High School Diploma or GED
- Minimum 1 year of experience in a customer service, call center, healthcare support, administrative, or office-based role
- Minimum 1 year of experience working in a Work-From-Home environment
- Demonstrated reliability, consistent attendance, and commitment to meeting performance expectations
- Experience working in a fast-paced, performance-driven environment with production or quality expectations
- Strong computer skills with the ability to navigate multiple applications and systems simultaneously
- Experience using Microsoft Outlook, Word, and other business applications
- Ability to communicate professionally and effectively by phone and in writing
- Demonstrated reliability, attendance, and a stable work history
- Ability to work independently while maintaining productivity in a Work-From-Home environment
- Ability to maintain a private, secure workspace and meet company internet requirements
Preferred Qualifications:
- 1 year of call center experience
- Healthcare customer service, medical billing, insurance, banking, collections, or similar account-based customer support experience
- Experience handling a high volume of inbound and outbound calls
- Experience working with performance metrics such as quality, productivity, attendance, and customer satisfaction
- Experience using CRM, patient account, billing, or EHR systems
- Experience resolving escalated customer issues while maintaining professionalism
Additional Information:
This is a Work-from-Home position. Employees must maintain a secure and private workspace and reliable internet connectivity that meets company requirements. Internet connectivity verification will be required during the hiring process. This role is a Work-from-Home opportunity and is not considered location-independent remote work.
About Us:
Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
Employment eligibility:
- Candidates must be legally authorized to work in the United States at the time of hire
- The company does not provide employment visa sponsorship for this position
- As a condition of employment, a pre-employment background check will be conducted
- At this time, we are unable to consider candidates residing in the state of New York for this position.
What We Offer:
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities
Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
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Salary : $17 - $19