What are the responsibilities and job description for the Inside Sales Manager position at MedTech Growth Partners?
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Position Overview
We're partnering with a growth-stage MedTech startup to hire a Head of Inside Sales to lead, develop, and scale its inside sales organization. This role is responsible for driving consistent revenue performance, building a strong pipeline engine, and supporting the expansion of the Direct-to-Consumer (DTC) business.
The Inside Sales Leader will serve as a hands-on manager and coach, owning team performance, CRM execution, training, and reporting while fostering a high-energy, mission-aligned culture. This position also plays a critical role in developing future field sales talent through a structured feeder program.
Key Responsibilities
- Drive inside sales performance to consistently achieve monthly, quarterly, and annual revenue and unit targets through high-energy leadership, motivating the team in a fast-paced, results-oriented environment.
- Hire, build, onboard, train, develop, and performance-manage a high-performing inside sales team; recruit top talent, efficiently transition out low performers, and scale the team to support growing demand.
- Own and optimize the Salesforce CRM system to build and pack a robust opportunity pipeline, including lead qualification, opportunity management, forecasting accuracy, and daily/weekly pipeline hygiene to maximize conversion rates.
- Scale our Direct-to-Consumer (DTC) operations by leading inside sales efforts focused on remote customer engagement, upselling, retention, and efficient order processing to drive online and phone-based revenue growth.
- Ensure all inside sales representatives are thoroughly trained and continuously developed using the LMS; develop and refine standardized sales curriculum, tactics, and playbooks within the platform, and monitor completion and effectiveness to drive skill improvement.
- Develop and manage a feeder program to identify, groom, and prepare high-potential inside sales reps for future transition to field sales roles, creating clear development paths, mentorship, and performance milestones.
- Coach and lead the inside sales team through regular calls, one-on-one sessions, and real-time support to share market trends, best practices, and updates; maintain daily availability for team guidance on sales challenges and escalate communications as needed.
- Establish and own team reporting standards, key performance indicators (KPIs), and Salesforce dashboards; deliver weekly sales snapshots, pipeline reports, and detailed monthly analysis to leadership.
- Foster a motivated, empowering culture within the inside sales team that fully aligns with our mission and core values, emphasizing collaboration, customer focus, and continuous improvement.
- Collaborate closely with marketing, customer success, and other internal teams to align inside sales efforts with broader DTC strategies and ensure seamless customer experiences.
Experience needed for Success
- Proven experience leading inside sales or sales development teams, preferably within high-growth B2C/B2B environments.
- Strong Salesforce CRM expertise with a demonstrated ability to build disciplined pipeline processes and accurate forecasting.
- Experience supporting DTC or remote sales models strongly preferred.
- Demonstrated ability to coach, develop, and motivate sales professionals while driving accountability and results.
- Entrepreneurial mindset with comfort operating in a fast-moving, evolving startup environment.
- Excellent communication, organizational, and leadership skills.