What are the responsibilities and job description for the Patient Experience Concierge position at medstar-stg?
Location: Harbor Hospital
Status: Full-time, 40-hours per week
Schedule: Monday-Friday, 3:00pm-11:00pm
Works with care team, patients, and families to ensure patient personal needs are being met. Provide support to patients and families as well as care team members ensuring patients and families are informed, involved, and positively impact the overall patient experience. Facilitate communication as appropriate and provide a pro-active approach to patient and family concerns as appropriate. This individual has demonstrated customer service skills and knowledge, has excellent communication skills, and is able to work in a collaborative manner with ancillary team members, clinicians, and leaders.