Operations Manager - Urgent Care

Job Summary: 

 
MedStar Health is looking for a Manager of Operations to join our team at MedStar Health Urgent Care! The ideal candidate will be an experienced supervisor with communication, problem-solving, and independent judgment skills. 

MedStar Health Urgent Care is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards. Responsible for day-to-day operations planning, evaluation, budget adherence, and monitoring of multiple clinics under the MHUC umbrella. Patient volume annually under 12,000. 

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move! 

 
Primary Duties: 

• Adheres to regulatory guidelines/ company policies and procedures in patient care, administration, human resources, and billing. This includes strict oversight and audit related to compliance in laboratory, radiology, dispensing, pharmaceuticals, and medications. Oversees regulations associated with the Department of Health, and all other state and federal regulatory agencies.  

• Assists the Director of Operations and Vice President (VP) of Operations in developing a community relations plan for facilities within MedStar Urgent Care. Performs public relations function in the community and in MedStar Facilities, identifies and pursues new areas of business opportunity, facilitates collaborative internal partnerships to ensure maximum internal referrals. Monitors the referral processes and identifies opportunities for improvement. Participates in multidisciplinary quality and service improvement teams as appropriate. Plans and coordinates for providing primary and specialty services with administrators at MedStar partner entities. Supports Director of Operations, Assistant VP (AVP), and VP in establishing annual goals for the facility. Integrates processes and systems with multiple, internal, and external administrators. Monitors and presents progress monthly. Works with Administrators of MedStar partner entities to maintain optimum patient service. Prepares and presents reports and statistical analysis as needed. Works with Director of Operations, AVP, VP, and Facility Medical Director to ensure adherence to budget. Targets needs of the facility include medical supplies and human resource needs. 

• Assures the completion of all activities associated with payroll management. Determines cost-effective staffing, equipment, and supply alternatives. Attains targeted metrics in associate satisfaction, financial outcomes, quality, customer satisfaction and growth. Establishes and communicates the site staffing schedule with adequate advance notice for employees. Consistently modifies staffing levels to assure that the site is patient, responsive but fiscally responsible. Adjusts staffing in accordance with fluctuating volume. Monitors and addresses facility, patient, physician, and employee needs. Fosters an outstanding work relationship with on-site leaders from various service lines. Facilitates monthly leadership meetings, periodic staff meetings and bi-annual Town Halls. Rounds to all sites on a consistent basis. Selects, trains, orients, and assigns facility staff. Assists with the development/ evaluation of performance. Initiates or makes recommendations for personnel actions. Assists in identifying methods to improve the efficiency of the department. 

• Ensures patients and guests have a superior experience. Serves as a liaison between patients and staff. Resolve problems, conflicts, concerns, and complaints to attain maximum patient satisfaction. Supports the use of technology in clinical settings to improve patient care, safety, efficiency, and communication. Responsible for competence related to all required Information Systems needed for efficient daily operations. 

Qualifications: 

• Bachelor’s degree. 

• 5-7 years’ management experience in a health care setting. 

• Basic Life Support (BLS).