What are the responsibilities and job description for the Switchboard Operator (Part Time 24 hours) position at MedStar Medical Group?

General Summary of Position

The telecommunications team at MedStar Southern Maryland Hospital has a part time opening for a Switchboard Operator. This department is open 24 / 7 and the position requires flexible availability. The Switchboard Operator is the first point of contact for callers and will provide general information and transfer calls as needed.

Status : Part Time, 24 hours per week

Schedule : Every Saturday and Sunday 6am-2 : 30pm and some weekday availability

Primary Duties and Responsibilities

Operates telephone switchboard and routes calls to the proper area in the hospital.
Contact necessary persons involved in a code, Rapid Response, C-Port, or Stroke.
Provides general information to the public.
Places long distance calls for the hospital and assists patients with long distance requests.
Monitors all emergency alarm systems for the hospital.

Minimum Qualifications

Education

High School Diploma or GED required.

Experience

1-2 years Prior operator experience either as a telephone company operator or a doctor's office receptionist required.

Knowledge, Skills, and Abilities

Ability to comprehend and follow the policies and procedures for Southern Maryland Hospital Center.

Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position.

Ability to demonstrate ethical behavior that supports the hospital's mission, values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.

Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.

Ability to work effectively with people from a variety of culturally diverse backgrounds.

Ability to maintain patient confidentiality.

This position has a hiring range of $17.5 - $28.73

Salary : $18 - $29

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What are the responsibilities and job description for the Switchboard Operator (Part Time 24 hours) position at MedStar Medical Group?

What is the career path for a Switchboard Operator (Part Time 24 hours)?

Job openings at MedStar Medical Group

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