What are the responsibilities and job description for the Telehealth Manager – Healthcare Operations (Full-Time) position at Medstaff Group?
Telehealth Manager – Healthcare Operations (Full-Time)
Salary: $120,000 – $130,000 per year
Travel Required: Brooklyn, Queens, and Hempstead
We’re looking for a strong, motivated Telehealth Manager who can lead a team, improve workflows, and ensure patients receive excellent care through virtual services. This role is ideal for someone with a clinical background, excellent communication skills, and the ability to manage both people and operations effectively.
About the Role
This position oversees a team of telehealth nurses and ensures the entire telehealth program runs smoothly. You’ll serve as the go-to leader for clinical questions, operational needs, and process improvement. This role also requires regular travel between Brooklyn, Queens, and the Hempstead area, working closely with on-site teams as needed to support operations and ensure alignment across locations.
Key Responsibilities
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Lead, support, and supervise a team of telehealth nurses
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Ensure high-quality patient care and consistent workflow standards
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Train staff on telehealth procedures, best practices, and technology platforms
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Monitor daily operations and troubleshoot clinical or workflow issues
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Work cross-functionally with scheduling, compliance, administration, and clinical leadership
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Improve patient experience through strong communication and operational oversight
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Navigate regulatory and compliance requirements related to telehealth services
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Identify areas for efficiency, growth, and quality improvement
What You Need
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Background in healthcare operations or telehealth program management
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Experience in telehealth is a strong advantage
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Proven leadership or supervisory experience
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Strong understanding of workflows, operations, and process improvement
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Ability to quickly learn systems, regulations, and program requirements
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Excellent communication and organizational skills
If you’re a confident leader who understands both clinical care and operational workflow—and you’re looking to make a meaningful impact in a growing telehealth program—we’d love to connect with you.
Salary : $120,000 - $130,000