Business Office

Description

MEDRVA Healthcare is currently hiring a Business Office Specialist to assist both surgery center locations in medical office work. This position will serve as a valuable resource by being a first point contact for patients and providing general administrative support and assistance with all office functions. Individual must be detailed oriented, able to multi-task and have previous medical office and registration experience. 

This position will greet patients, receive and process patient registration, verify demographics and insurances, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Business Office Specialist responsibilities will include explaining financial options to patients, updating medical records accurately, and collection of customers' accounts. 

Requirements

Duties and Responsibilities: 

• Answers phone calls and greets patients in a professional and courteous manner.  
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system. 
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements. 
• Generate insurance verification and precertification reports daily and follow up with case management and insurance. 
• Complete financial analysis and collect estimated patient liabilities. 
• Contacts patients about deductibles or co-insurance payments due for services rendered and documents these conversations in the medical chart. 
• Collects payments from patients. 
• Prepare and maintain accurate and complete electronic/paper patient records, assist with Check In/Check Out of patients 
• Maintain clear and efficient notes to communicate the status of accounts 
• Review and monitor assigned accounts and all applicable collection reports and provide timely follow-up on payment arrangements. 
• Performs other specific projects relating to billing, data entry, and computer operations
  as required. 

Required Skills and Responsibilities: 

• Customer Service  
• Communication  
• Detailed Oriented 
• Experience with Microsoft Office Suite 

Education and Experience: 

• Medical Office Registration 
• Insurance Verification  
• Authorizations  
• Administrative Support 

ADA Job Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical Demands: Walking, standing, lifting, reaching with hands and arms, carrying, stooping, kneeling, crawling, bending, squatting, handling, use hands to finger, handle, or feel, prolonged sitting, vision, eye-hand coordination, tasting or smelling. The employee is occasionally required to climb or balance. Specific vision abilities required by this job include close vision, distance, vision, color vision, peripheral vision and depth perception. 
• Communication Skills: Writing, speaking, hearing, reading, interpersonal relationships, receiving instructions, giving instructions. 
• Intellectual Skills: Short and long term memory, abstract reasoning, decision making, directing others, mathematical calculations. 
• Work Situations: Working as part of a group, working with the public, performing a variety of duties. 

Disclaimer: 

This job description indicates the general nature and level of work expected of the incumbent. It is designed to cover or contain a comprehensive listing of activities, but not all-inclusive, listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. See ADA checklist for specific related criteria.