What are the responsibilities and job description for the Ambulance Dispatcher position at MedResponse Ambulance?
Title: Dispatcher
Pay Rate Range: $20 - $25 per hour
Locations Available: El Monte, or Los Angeles
Employment Types: Full-time
About MedResponse:
MedResponse has been transforming healthcare since 2002 with its dedication to patient care. MedResponse has the unique small community feel and has created an environment where all employees feel valued and work as one. We bring compassion, dedication, and skills to each patient we treat. We aim to service our community and always go the extra mile. We need dedicated and skilled Dispatcher to join us. Come join the best Ambulance Company in the business!
Dispatcher Benefits:
- Competitive hourly pay, $20 - $25 per hour
- Overtime is built into all our shifts
- Referral Bonus
- Medical, Dental, Vision Insurance (with company contribution)
- Paid time off (PTO), Paid Training, and CE's.
- 401k
- Company provided uniforms
- Direct deposit
- and much, much more!
Dispatcher Responsibilities:
- Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.
- Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public.
- Receive, prioritize, and dispatch calls in CAD system.
- Provide top tier customer service to medical facilities, the public, and our field staff
- Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers.
- Maintain professional demeanor in office and while on the phone with customers.
- Intake a large call volume and triage to determine appropriate level of care and coordinate transport.
- Display knowledge of appropriate medical terminology and conditions
- Other tasks as assigned.
Dispatcher Requirements:
- EMT, EMD, or ETC Certification
- BLS with American Heart Association
- Tech-savvy with knowledge of computer aided dispatch software (CAD)
- Fast typing (30 words/minute)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- Proven experience as a dispatcher in an EMS/ Clinical background is required.
EEO/AAP Statement:
We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedResponse is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 12 hour shift
Application Question(s):
- Do you have Dispatch experience in EMS?
License/Certification:
- EMT, EMD, or ETC certification? (Required)
Ability to Relocate:
- El Monte, CA 91731: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25