What are the responsibilities and job description for the Administrative & Customer Outreach Coordinator position at MedPro Repair, Inc.?
Administrative & Customer Outreach Coordinator
MedPro Repair, Inc.
Cary, NC
Full-time | In person
Monday-Friday, 9:00 AM-5:00 PM
$20/hour
Job Summary
MedPro Repair is looking for an organized, dependable, and personable individual to join our Cary office.
This is a varied office-based role combining administrative support, customer service, repair and shipping coordination, and outbound customer outreach. The person in this position will help keep the day-to-day office running smoothly while also spending part of their day contacting dental practices and helping develop new customer relationships.
Because outbound calling will be a regular part of the position, previous outbound calling or phone-based sales experience is required.
We are looking for someone who is comfortable and confident speaking with customers on the phone, including initiating conversations with prospective customers, speaking with front-desk staff and office managers, responding to common questions, and following up consistently.
Training will be provided on MedPro Repair, our services, systems, and processes.
Responsibilities
- Assist with general administrative and customer service tasks
- Open incoming repair shipments and enter repair information accurately
- Maintain customer, repair, and prospect records
- Prepare shipping labels and pack outgoing customer shipments
- Respond to and send customer emails
- Assist with general office projects and daily operational needs
- Make outbound calls to dental practices as part of the workday
- Speak confidently and professionally with prospective and existing customers
- Introduce MedPro Repair and our services to prospective customers
- Follow up with interested practices by phone and email
- Accurately document calls and follow-up dates
- Assist with outreach related to reconditioned handpiece sales
- Move comfortably between administrative, customer service, shipping, and outreach responsibilities as priorities change
What We’re Looking For
- Previous outbound calling or phone-based sales experience required
- Comfortable and confident speaking with customers and prospective customers on the phone
- Friendly, professional, and personable communication style
- Comfortable initiating conversations and responding to common questions
- Strong administrative and organizational skills
- Strong verbal and written communication skills
- Good attention to detail
- Comfortable using Google Sheets and basic computer systems
- Dependable and able to work independently
- Comfortable following established processes
- Flexible and willing to help wherever needed in a small office environment
- Comfortable balancing administrative work with outbound customer outreach
Schedule
Monday-Friday
9:00 AM-5:00 PM
40 hours per week
In person in Cary, NC
Compensation
$20/hour
This role does not currently include health insurance, a 401(k), or similar employee benefits.
Pay: $20.00 per hour
Expected hours: 40.0 per week
Application Question(s):
- Are you able to work in person in Cary, NC, Monday-Friday from 9:00 AM-5:00 PM?
- This position pays $20/hour and does not currently include health insurance or a 401(k). Does this compensation structure work for you?
- Please briefly describe your previous administrative, customer service, or office-support experience.
- Please describe your previous outbound calling or phone-based sales experience, including how long you did it and what the purpose of the calls was.
- How comfortable and confident are you speaking with new customers or prospective customers by phone, including initiating calls, responding to common questions, and keeping the conversation moving?
- This position involves a mix of administrative work, customer service, shipping/data entry, and outbound customer calls. Are you comfortable moving between these responsibilities throughout the day?
Work Location: In person
Salary : $20