What are the responsibilities and job description for the Claims Operations Specialist position at MedPro Group?
Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.
In this role, you will…
- Set up new claims in the claims management system; create and mail letters as necessary.
- Work with multiple departments/functions in the resolution of stakeholder issues.
- Facilitate and expedite the workflow between field and home offices.
- Provide full range of administrative office and management support.
- Manage and prioritize multiple assignments.
- Ensure all claim-related requests are executed with timeliness and accuracy.
- Investigate stakeholder issues, identify root causes, and create procedures to handle issues.
- Prioritize and execute manual and automated solutions to recurring situations.
- Perform claims tasks for assigned territory, such as initial setup and management of claims in the claim management system, processing possible loss payment requests, and preparing required statutory reporting.
- Handle critical, time-sensitive tasks with speed and accuracy, ensuring proper follow-up and communication.
We are looking for candidates with…
- College degree or equivalent experience with relevant experience preferred.
- Strong proven ability to operate independently and prioritize assignments.
- Ability to work well under pressure and within time restraints.
- Ability to effectively manage several projects/priorities simultaneously.
- Outstanding interpersonal skills to include both written and oral, with a focus on critical listening.
- Knowledge of insurance industry and claim activities.
- Excellent organizational and teamwork skills.
- Creative problem solving skills.
Why MedPro?
MedPro Group’s mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion – built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset – makes MedPro a preferred employer that many call their career home.
General:
MedPro Group is an Equal Opportunity Employer. #LI-EH1 #LI-Hybrid
