Bilingual Patient Experience Specialist (Bronx/Queens))

Hi, please only apply if you are fluent in Spanish and reside in the Bronx :) Thank you for your interest in joining Medmo!

Medical imaging is a fundamental piece of healthcare; from prevention to diagnosis and treatment, imaging is a key entry point into a more critical patient journey. Each year, hundreds of millions of tests are prescribed, yet the way imaging is facilitated in America is fundamentally broken. Patients often wait longer, pay more, and struggle to retrieve records of their imaging, which ultimately leads to worsened outcomes and negative experiences.

Medmo is a new type of healthcare marketplace that gives consumers the freedom to easily access medical imaging services from accredited healthcare providers in their area. By creating the connective tissue between top imaging centers and providers, we ensure our patients receive affordable, high-quality care while our imaging partners improve the efficiency of their centers.

The Patient Experience team is a critical part of our business strategy that serves as the liaison between patients, providers, imaging centers, and products to oversee daily operations to maximize value and client experience. Arguably the most important function of the business, the team has a culture that puts our clients and their healthcare before all else. The team obsesses over productivity and effectiveness and is constantly reviewing customer workflows, queries, and feedback to refine the way we engage our clients. They are exemplary leaders of a dedicated and hardworking team and are essential in contributing to our business success by administering training, procedures, and performance management. This is a position on the fastest growing team within a growing company. We need someone who is driven, humble, and a team player.

Responsibilities

• Manage patient engagements and inquiries
• Strive to meet and exceed structured performance targets
• Utilize internal materials as a foundation for resolving inquiries and adhere to operating procedures
• Participate in continued education on product changes, workflow changes, and product launches
• Help improve the patient experience by sharing feedback with leadership to further develop the product, materials and processes
• Work collaboratively and cross-functionally between management, product & engineering and other teams

Qualifications

• 1 years in a call center or other customer-facing role required
• Spanish fluency required
• Healthcare, clinical or other relevant industry experience strongly preferred
• Self-starter that has grit and is ready to roll up your sleeves
• Hyper-organized across all elements of your day-to-day
• Master multi-tasker and stay confident under pressure
• Strong technical aptitude and ability to learn new systems and processes quickly
• Strong written and verbal communication skills

The hourly range for this position is $24.04 - $26.44 This range is based on market data for similar roles in this area, taking into account the specific skills and experience required.