Associate Product Owner

About Medmo:

Medmo is a leading healthcare technology company that is transforming how patients and providers schedule imaging appointments. We're leveraging our proprietary software, built with a modern stack on AWS, to enhance operational efficiencies and build the next generation of AI-driven care coordination workflows. 

We are looking for an Associate Product Owner to support the development of our patient engagement and care coordination platforms. This is an excellent opportunity for someone early in their product career who is interested in healthcare, patient-facing technology, and operational workflows.

In this role, you will work closely with the CTO, engineers, designers, and operations teams to help translate business and user needs into product improvements. You’ll gain hands-on experience contributing to roadmap planning, strategy, feature development, and user research while learning how a healthcare technology platform operates at scale. You’ll have the opportunity to contribute to increasingly impactful features and play a role in shaping how patients and care teams interact with Medmo’s platform.

Product Support & Execution

• Assist in gathering product requirements, user stories, and acceptance criteria for new features and enhancements
• Help track progress of features from development through launch

Patient Experience & Workflow Understanding

• Learn the patient journey and identify opportunities to reduce friction and improve communication
• Support improvements to patient-facing tools and internal workflows

Care Coordination & Call Center Tools

• Help document and understand Medmo’s care coordination and call center workflows
• Assist in translating operational needs into product requirements for call center and telephony tools (e.g., TalkDesk, ContactCenter)
• Contribute ideas to improve agent efficiency and system integrations

Cross-Functional Collaboration

• Work closely with engineering, design, and operations teams to support feature development
• Participate in sprint planning, reviews, and retrospectives

Data & Feedback

• Help define and track success metrics for features
• Assist with user research, feedback collection, and basic data analysis to inform product decisions

• Experience: 1-2 years of product management, product operations, business analysis, or a related role
• Healthcare Industry: Direct experience working in the healthcare industry is required. An understanding of HIPAA and patient data regulations is essential.
• Technical Acumen: Ability to understand technical concepts and communicate effectively with engineering teams.
• Communication: Excellent written and verbal communication skills, with the ability to present complex information clearly to a variety of audiences.
• Location: Must be able to commute to NYC based office, although this is a hybrid role

• Exposure to call center tools, CRM systems, or telephony platforms
• Interest in AI tools, voice technology, or automation
• Basic experience with SQL or data analysis

• Impactful Work: Make a tangible difference in the healthcare industry by improving the patient experience and streamlining a critical part of Medmo’s operations.
• Executive Exposure:  Reporting to the CTO, you’ll also work closely with the CEO and various executive stakeholders
• Growth Opportunities: Join a fast-growing company with ample opportunities for professional development and career advancement.
• Collaborative Environment: Work with a talented and passionate team that values innovation and collaboration.
• Competitive Compensation: We offer a competitive salary, comprehensive benefits, and stock options.

Salary range: $90k to $130K depending on experience