Pharmacy Technician, Data Entry & Cycle Billing

Position Summary:

Pharmacy Technicians are responsible for providing excellent patient experience for our clients by processing patient medication cycles. All Pharmacy Technicians work under the supervision of the pharmacist.

This role is for 8-hour shifts and working hours are Monday - Friday 9am - 5pm. This role also requires rotating weekends (1 every 4 weekends) with 8-hour shifts between 8am to 5pm.

This role is Hybrid – 4 days / week in Norwood office, 1-day working from home.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Effectively communicate with patients and care givers.
• Schedules deliveries to ensure synchronization and maintenance of patient therapy.
• Successfully resolve insurance rejections.
• Actively listen to patients to quickly assess problems and use critical thinking skills to determine the best resolution.
• Escalate calls that require consultation with Pharmacists.
• Facilitate requests, authorizations, and communication decisions for pharmacy requests.
• Provide excellent customer service.
• Document all call information according to standard operating procedures.
• High volume RX entry and refill requesting
• Efficient physician office outreach regarding pending refills
• Modify a patient’s order appropriately depending on place in workflow
• Collaborate via email and Teams chat with colleagues in other departments
• Resolve customer concerns in a professional and caring manner
• Learn how to synchronize a patient’s new medication to their current supply
• Ad hoc projects as needed

Qualifications:

• Must have a current Massachusetts Pharmacy Technician license.
• National certification (NHA/PTCB) is strongly preferred but can be acquired after hire.
• HS Diploma / GED required. Associate degree is preferred.
• Reliable & customer service oriented.
• Strong computer/ data entry skills.
• Critical thinker, with great organizational skills & time management.
• Retail or LTC pharmacy experience strongly preferred.
• Bilingual Spanish/ English preferred.
• 2-3 years retail of pharmacy experience is strongly preferred.

Diversity & Inclusion

At MedMinder, we celebrate the fact that our customers and end users have diverse backgrounds and lived experiences – so we seek to listen to, to understand, to embrace and to represent difference. MedMinder is an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Note: We are unable to sponsor work visas at this time.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Will you now or in the future require employment visa sponsorship?

License/Certification:

• Massachusetts Pharmacy Technician License (Required)
• National Certification (NHA or PTCB)? (Required)

Ability to Commute:

• Norwood, MA 02062 (Required)

Work Location: Hybrid remote in Norwood, MA 02062

Salary : $23