What are the responsibilities and job description for the Operations Manager - Intermodal position at MEDLOG USA?
Join a Global Leader in Transport & Logistics — C&K Holdings, Inc. dba MEDLOG Transport & Logistics
At MEDLOG Transport & Logistics, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.
We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.
Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.
Position Summary and Responsibilities:
The Operations Manager will be the lead operations position and is responsible for providing contingency backup for all positions and being the primary trainer for the team. This position requires excellent communication skills and desire to consistently achieve a high level of service, data accuracy, productivity, and operational excellence.
- Facilities training for operations team members to include new hires, team cross-training, inter-departmental training, and other training as required
- Maintains SOPs for all customers and functions within the team
- Provides direct support and problem resolution to the team on day-to-day issues involving service, expense, and data integrity
- Assists Terminal Manager in controlling all operations-related costs by daily reviewing any pertinent operations finance reports and dashboards to minimize cost exposure to customers, carriers, and the company
- Support other departments in resolving operations-related issues to include payables, receivables, collections
- Assists Terminal Manager with creating, meeting and exceeding team goals
- Acts as primary backup covering vacancies for all positions on assigned team
- Schedule: Monday - Friday; 6am - 4pm with some weekends
Minimum Required Qualifications:
- Five or more years’ related experience in intermodal transportation is required
- Bachelor’s degree in Transportation, or Business preferred
- Excellent written and verbal communication skills
- Intermediate to advanced proficiency in Microsoft Excel
- Team-player mindset and willingness to collaborate
- Accountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator and Exceeds Expectations
Work Authorization:
- Authorization to work in the U.S.
Benefits:
- Health, Dental, and Vision Insurance
- Life and Short-Term & Long-Term Disability Insurance
- 401(k) with company match
- Paid holidays, vacation, and sick time
- FSA
- Employee Assistance Program