What are the responsibilities and job description for the Bilingual Front Office Assistant position at Medlink Georgia?
Job Title: Front Office Assistant
Location: MedLink Gainesville
Organization: MedLink Georgia, Inc.
Job Type: Full-Time
About Us: MedLink Georgia is a community-based nonprofit organization providing high-quality, affordable primary care to patients across Northeast Georgia. At our location, we serve a diverse population with a focus on accessible, compassionate family medicine.
Position Overview: MedLink is seeking a reliable and customer-service-oriented Front Office Assistant to join our team. This role is the first point of contact for patients and plays a vital role in creating a welcoming, efficient, and organized front desk experience.
Key Responsibilities:
- Greet patients warmly and professionally upon arrival
- Manage check-in and check-out processes
- Schedule and confirm patient appointments
- Verify insurance coverage and update patient records
- Collect co-pays and outstanding balances
- Answer multi-line phone system and route calls appropriately
- Maintain patient confidentiality and adhere to HIPAA regulations
- Support clinic operations by collaborating with providers and clinical staff
Qualifications:
- High school diploma or equivalent required
- Previous experience in a medical front office or customer service role preferred
- Familiarity with electronic medical records (eClinicalWorks experience is a plus)
- Strong communication, organizational, and multitasking skills
- Ability to work well under pressure in a fast-paced environment
- Bilingual (English/Spanish) is required
Why Join MedLink GA?
Competitive salary & benefits package
Supportive and team-oriented work environment
Opportunities for career growth
Meaningful work serving the local community
- Join us at MedLink GA and make a difference in patient care!
Salary : $17 - $18