What are the responsibilities and job description for the Billing Clerk position at Medley Material Handling Company?
Job purpose
To prepare, process, and finalize service invoices for labor, parts and external services. Ensuring accuracy, compliance with customer agreements, warranties, and manufacturer policies.
Duties and responsibilities
- Prepare and process service invoices for customer repairs, preventive maintenance, and service contracts.
- Review work orders to ensure all labor, parts, sublet repairs, and miscellaneous charges are correctly posted.
- Verify technician labor hours, labor rates, and job codes before billing.
- Apply correct pricing, discounts, and shop supplies.
- Bill, internal repair orders for dealership-owned or rental equipment.
- Ensure labor and parts meet documentation and agreement rates.
- Work closely with service advisors, technicians, and parts department to ensure the completion of all service orders in time.
- Verify parts issued match work orders and labor performed.
- Communicate with service managers regarding billing issues or corrections.
- Perform other tasks as required by the Branch Manager.
Qualifications
Education/Experience
- High school diploma or GED required
Knowledge
- Knowledge of the billing process
- Microsoft Suite (Excel, Word, PowerPoint, and Outlook)
- Knowledge of principles and processes for providing customer and personal services
Skills
- Excellent interpersonal, and communication skills
- Excellent listening skills
- Excellent writing skills
- Critical thinking
- Excellent time management
- Superb phone communication skills
- Excellent negotiation skills
- Good problem solving
- Good organizational skills
- Customer service
- Attention to detail
Abilities
- Demonstrate ability to efficiently manage your time
- To organize and manage multiple priorities
- To talk communicate with executives and laborers
- Analyze data
- Work under pressure
- Prioritize work orders
Other characteristics such as personal characteristics
- Commitment to company vision and mission
- Awareness of lean business principles
Travel
N/A
Working environment and Physical demands
The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working environment
While performing this duty, employee will be exposed to the usual moderate (general office area) noise level. However, the employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.
Physical requirements
While performing this duty, the employee will required to frequently sit, walk, talk, and listen. The employee is required to frequently use hands to fingers, handle, feel objects, or controls, including products we rent, computer, and other office equipment. The employee must often stand, walk, lift, and/or move up to 30 pounds. Appropriate material handling equipment should be used to lift or move items that are heavy or bulky. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Duties
Please note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.