Scheduling Coordinator

Job Title: Scheduling CoordinatorLocation: Orlando, FL 33068**Training for this position is fully on-site in Orlando, FL; all canidates must reside in Orlando, FL area**Schedule: Monday - Friday, 8:00 AM - 5:00 PMOverview: We are looking for a compassionate, detail-oriented, and highly organized Scheduling Coordinator to join our healthcare team in Orlando, FL. This role involves managing patient scheduling, requiring excellent communication skills and the ability to multitask in a fast-paced environment. If you're someone who thrives on providing excellent customer service, has a strong understanding of medical terminology, and is comfortable handling sensitive patient information, we'd love to hear from you!Key Responsibilities:Manage multiple inbound/outbound phone calls daily and initiate outbound calls to patients to gather necessary information.Confirm information with doctors, update systems, and follow up with patients to ensure all necessary details are correct.Handle administrative tasks such as data entry, referrals, and authorizations.Maintain accurate records of patient interactions, appointments, and treatment information.Demonstrate empathy and professionalism when speaking to patients, especially during stressful situations.Support patients with coordination of services and communicate clearly with healthcare teams.Reach out to doctor's offices for order changes and updates.Schedule and confirm diagnostic appointments for patients with a focus on accuracy and efficiency.Provide exceptional customer service, especially when faced with tight deadlines and high call volume.Requirements/Skills:Must-Have:Ability to multitask and stay organized in a fast-paced environment.Prior healthcare experience or knowledge of medical terminology is strongly preferred.Strong critical thinking and problem-solving skills.Compassionate, empathetic, and professional communication style.Ability to handle a high volume of calls and work independently.Strong attention to detail and administrative experience is a plus.Preferred Experience:Experience in customer service roles, particularly in healthcare, retail, or similar fields (e.g., Disney, Publix).Scheduling or front desk experience in a healthcare setting is a plus.Soft Skills:Empathy, patience, and understanding are a must.Ability to stay calm under pressure and de-escalate challenging situations with patients.Comfortable handling change, especially in processes and workflows.Professional, courteous, and strong interpersonal communication skills.Ideal Candidate:The ideal candidate will be a highly organized and compassionate professional who thrives in a team-oriented environment and enjoys helping others. They will be experienced in managing multiple tasks at once, be comfortable with high call volumes, and understand the importance of being detail-oriented and efficient. Previous experience in a front desk or scheduling role in a healthcare setting is a plus.For California Applicants:We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Salary : $17 - $21