Patient Access Representative

Position OverviewThe Patient Access Ambassador delivers exceptional customer service in a high-volume call center environment. This role ensures efficient patient flow through accurate scheduling, pre-registration, financial clearance, and real-time coordination with clinical teams. The Ambassador resolves patient needs in a single call whenever possible and demonstrates the organization's core values, professionalism, and empathy at all times.Core ResponsibilitiesCustomer Service & CommunicationServe as the first point of contact for patients, caregivers, and providers through inbound/outbound calls, emails, Epic Secure Chat/SMS, and other channels.Deliver high-quality service aligned with "Language of Caring" and "Heart Head Heart" standards.Address patient questions, concerns, and care needs with empathy, professionalism, and cultural awareness.Scheduling & Care CoordinationSchedule patient appointments using moderately complex algorithms within a single specialty.Coordinate with physician offices, clinical departments, and care teams to ensure seamless patient flow.Identify and close care gaps by reviewing patient charts and scheduling preventive services (AWVs, mammograms, immunizations, labs, imaging, chronic care follow-ups, etc.).Administrative & Clinical SupportPerform pre-registration, insurance verification, medication refill processing, referral/authorization follow-up, and financial clearance.Review medical records and risk scores to help prioritize care for high-risk and symptomatic patients.Ensure HIPAA compliance and report any suspected PHI breaches immediately.Performance & QualityMeet scorecard metrics (KPIs) including call handling, QA scores, documentation accuracy, and first-call resolution.Participate in call monitoring and adhere to quality management guidelines.Adapt to new workflows, system updates, and call center technology changes.Other DutiesWork collaboratively in a team environment.Maintain reliable attendance and punctuality.Support business needs and perform additional responsibilities as assigned.Complexity of WorkAbility to manage multiple systems, tasks, and communication channels simultaneously.Strong verbal communication, problem-solving, and interpersonal skills.Must work independently, with consistent professionalism and empathy.Comfortable with a fast-paced, high-volume call center environment.Must pass the Patient Access Center Onboarding Training Program.Experience RequirementsRequired: 1 year of customer service experience.Preferred:1 year of call center experienceOR 1 year of healthcare experienceMust be fluent in Spanish (patient communication will be exclusively in Spanish).Pay Rate$16.00/hr - Less than 1 year of customer service/healthcare/call center$17.00/hr - 1-4 years experience$17.01-$18.00/hr - 4-8 years experienceContract TypeContract-to-hire - 640 hoursDress CodeBusiness casualNo jeans, no open-toed shoesTop Performers HaveHigh-volume call experienceStrong multitasking skillsReliable attendanceCalm, friendly, patient-focused demeanorScheduleStart Date: December 22 or 23Part-time: 25 hours/week minimum, potential for up to 30 hoursShifts: 10am-3pm OR 11am-4pmFor California Applicants:We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Salary : $17 - $18