Field Patient Care Representative

Field Patient Service Technician

Based in Madison, WI with local travel required
$42,000 - $55,000 annually | Full-Time

What You'll Do

• Deliver, set up, and retrieve medical equipment in patient homes and clinical settings
• Educate patients on proper use, safety, and care of equipment
• Respond to patient questions, including occasional after-hours support
• Complete and submit accurate documentation in a timely manner
• Coordinate schedules and travel to meet patient appointments
• Ensure compliance with healthcare regulations and company policies
• Provide excellent customer service to patients and healthcare professionals

What We're Looking For

• 1 year of patient care or healthcare-related experience
• Strong communication and customer service skills
• Ability to work independently and manage a flexible schedule
• Willingness to travel extensively (75% ) across assigned regions
• Ability to lift/move up to 60 lbs and perform physical tasks
• Detail-oriented with strong problem-solving abilities
• Professional, reliable, and patient-focused

Requirements

• High school diploma or GED
• Valid driver's license and reliable transportation
• Proof of auto insurance
• Basic computer skills (Microsoft Word, Excel, Outlook, web-based tools)

Work Environment

• Combination of patient homes, clinics, and travel between locations
• Direct patient interaction in a field-based setting

Schedule & Travel

• Full-time
• Local travel within 1-2 hours of Madison

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) & Retirement Plan
• Paid Time Off
• Flexible Spending & Health Savings Accounts
• Life Insurance
• Flexible Scheduling

Equal Opportunity Employer

We are committed to creating an inclusive workplace and provide equal employment opportunities to all employees and applicants in accordance with applicable laws. Reasonable accommodations are available for qualified individuals with disabilities.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?