Bilingual Customer Service Rep

Bilingual Customer Service Representative
Schedule: Monday - Friday | 8:00 AM - 4:30 PM

Responsibilities

• Assist patients in applying for Medical Assistance (Medicaid) and other eligible hospital, state, and federal assistance programs.
• Conduct interviews with patients in hospital and office settings to gather information and complete applications accurately.
• Verify insurance coverage, benefits, and eligibility to ensure patients are enrolled in appropriate programs.
• Maintain accurate and timely documentation of patient information, application status, and follow-up activities.
• Collaborate with patients, family members, employers, financial institutions, and state/federal agencies to obtain required documentation.
• Educate patients on available financial assistance options and guide them through the application process.
• Ensure compliance with all HIPAA, confidentiality, and healthcare regulations.
• Perform additional duties and special projects as assigned.

Required Qualifications

• Bilingual in English and Spanish (required).
• Excellent written and verbal communication skills with strong interpersonal abilities.
• Ability to work independently while also collaborating effectively within a team environment.
• Highly organized, detail-oriented, and dependable with strong time management skills.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to learn and navigate multi-state Medicaid eligibility guidelines and regulations.
• Previous experience with Medicaid eligibility or public assistance programs is a plus.

Preferred Qualifications

• Experience working in a healthcare facility, hospital, or clinic setting.
• Knowledge of insurance billing, healthcare reimbursement, or revenue cycle management.
• Experience with Medicaid eligibility, public assistance, or government-sponsored healthcare programs.
• Background in patient advocacy, social work, case management, or a related field.

Ideal Candidate

The ideal candidate is compassionate, resourceful, and passionate about helping patients access healthcare coverage and financial assistance programs. They are comfortable interacting with individuals from diverse backgrounds, thrive in a fast-paced environment, and are committed to delivering exceptional patient service.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?