What are the responsibilities and job description for the Client service specialist position at MEDITECH?
Description
Clinical applications : The largest focus for healthcare professionals is patient care. In this role, you will have the opportunity to assist these individuals with issues relating to the enterprise health record - so they can be there for those who need them most.
Financial applications : Here, you can use your skills to work with customers in an effort to resolve issues within the scheduling, registration, or billing applications of our software.
As a member of our Client Services team, your job would involve :
- Troubleshooting, researching, and solving customer software and system problems
- Acting as the primary contact for clients
- Answering customer questions
- Processing requests for software enhancements and system modifications
- Corresponding with customers over the phone and through letters, fax and email
- Providing customer education, both internally at MEDITECH and at customer sites
- Mentoring co-workers
- Traveling 10-15% of the time
Requirements
- Bachelor's or associate degree preferred and / or applicable training, education, or customer service experience, and / or related military experience
- No specific experience is necessary; we will train you!
- Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required
- Exceptional written and verbal communication skills
- Exceptional project management and organizational skills
- Ability to work well independently and as part of a team
- Ability to multi-task in a fast-paced environment
- Strong interpersonal and presentation skills
- You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.
Last updated : 2024-10-23
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