System Administrator & User Support Specialist

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact.

Seeking a proactive and technically skilled System Administrator & User Support Specialist who will manage internal IT infrastructure and provide daily frontline support to users. This hybrid role balances hands-on system administration with troubleshooting and resolving a variety of user issues, ensuring reliable, secure, and efficient access to IT resources across the organization.

The location is based in Texas.

The position is onsite.

The Opportunity

System Administration

• Manage and maintain Windows and Linux servers, including patching, backups, and performance tuning.
• Administer Active Directory, Group Policy, DNS, DHCP, and file/print services.
• Monitor and maintain network infrastructure, including firewalls, switches, VPNs, and Wi-Fi.
• Oversee cloud services such as Microsoft 365, Azure AD, Intune, and Exchange Online.
• Implement and maintain endpoint security solutions, including antivirus, encryption, and MFA.
• Monitor system health and respond promptly to alerts using tools like PRTG, Nagios, or Azure Monitor.
• Manage software licensing, asset inventory, and hardware lifecycle.

User Support

• Deliver remote IT support to all Medisca locations, ensuring compliance with established helpdesk SLAs.
• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripheral equipment.
• Maintain and support local IT infrastructure, including troubleshooting hardware and software issues and supporting warehouse technologies (e.g., scanners, printers, and network devices).
• Manage and resolve daily user support tickets efficiently, ensuring timely resolution or appropriate escalation.
• Perform user onboarding and offboarding, including account creation, device provisioning, and access management.
• Create, maintain, and update IT documentation and knowledge base articles for common issues and procedures.
• Train end users on IT policies, security best practices, and the adoption of new tools and technologies.

Security & Compliance

• Enforce IT security policies (password standards, MFA, conditional access).
• Support compliance initiatives (ISO, SOC, GDPR) through documentation and controls.
• Assist in incident response and vulnerability remediation efforts.

Reporting & Process Improvement

• Track support metrics such as ticket volume, resolution time, and user satisfaction.
• Recommend and implement improvements to IT processes and user experience.
• Collaborate with vendors and managed service providers for escalated support and procurement needs.

Qualifications:

• College or University degree in a related field required.
• Three (3) to five (5) years in system administration or IT support role.
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365.
• Experience with endpoint management tools (Intune, SCCM, or similar).
• Familiarity with networking fundamentals including TCP/IP, VLANs, and firewalls.
• Proficiency in PowerShell scripting and basic automation.
• Excellent troubleshooting and communication skills.
• Ability to manage daily user tickets effectively and prioritize workload independently.
• Exposure to Azure AD, Exchange Online, and cloud identity management.
• Familiarity with ITIL practices and ticketing systems such as JIRA, ServiceNow, or Freshservice.
• Experience with virtualization technologies (Hyper-V, VMware) and backup solutions (Veeam, Acronis).
• Customer-focused with a passion for solving IT challenges.
• Detail-oriented, organized, and strong with documentation.
• Eager to learn and adapt to evolving technology landscapes.
• Collaborative team player effective across multiple departments.
• Excellent communication skills; fluent English (oral & written) required.

What’s in it for you…

We invest time and resources into making sure Medisca is as good as the people we hire.

• Work/Life Balance – PTO, vacation policy and paid statutory holidays.
• Invest in your health – Group Benefit plan and health savings account.
• Your Future is Bright – Opportunities to learn and grow within Medisca.
• Save for your Future – Medisca contributes to a 401k plan when you invest in the plan.
• Help us grow – Employee Referral Program.
• We like to have fun – company events throughout the year.
• Full time positions - 40 hour work week.
• Your safety is important – Medisca provides an allocation to purchase safety shoes.
• Company is growing - new state of the art facility, coming soon.

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.

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