Front Desk Coordinator

MEDINA METROPOLITAN HOUSING AUTHORITY
An Equal Opportunity Employer

JOB DESCRIPTION

Job Title: Front Desk Coordinator
Supervisor: Administrative Assistant
Employment Status: Part-time, Bargaining Unit Position
FLSA Status: Non-Exempt
EEO Job Category: 05 – Administrative Support
Positions Supervised: None

Job Summary: Receives incoming visitors, correspondence, and telephone & electronic inquiries from the general public and routes senders to the appropriate personnel; provides administrative support to staff members at the direction of the administrative assistant

Duties and Responsibilities:

➢ Receives and responds to in-person and electronic inquiries pursuant to the “Front Desk Procedures”

➢ Performs a variety of administrative tasks relative to the support of the various staff members

➢ Performs general office activities including typing correspondence, communicating with residents, clients, and applicants in pursuit of customer service, and entering computer data

➢ Distributes program information to interested parties
➢ Prepares outgoing correspondence as directed
➢ Prepares informational packets for potential landlords
➢ Prepares clients’ Briefing Session Packets and client folders as directed
➢ Enters and updates applications for all program and property waiting lists into the

Authority’s proprietary software system
➢ Enters property work orders in conjunction with Housing Management and

Maintenance personnel
➢ Other duties as assigned

Skills and /or Experience:
➢ Completion of secondary education with emphasis on or supplemented by coursework in general office practices and procedures
➢ Solid typing experience with not less than 40 words per minute speed and 90% accuracy (determined by skill testing)
➢ Familiarity with Microsoft Office Suite software with a firm understanding of Microsoft

Word and Excel
➢ Ability to communicate electronically (e-mail, text messaging)
➢ Strong awareness of and ability to maintain client confidentiality

Inherently Hazardous and/or Physically Demanding Working Conditions:

➢ The essential functions of this job require the encountering of irate clients or individuals and exposure to environmental factors including cold, excessive heat, noise, fumes, dirt, contagious diseases, unsanitary conditions, insect infestation, bodily wastes, odors, common office chemicals, and may involve lifting of up to 40 pounds

➢ This position’s incumbent may be required to work additional hours above a 22 hour work week

Additional Requirements:

➢ Must successfully undergo a criminal background check
➢ Must possess a valid Ohio Driver’s License and be acceptable to the Authority’s automobile insurance provider
➢ Must provide proof of eligibility to work in the United States
➢ Must be able to deal with culturally diverse populations and perform within strict ethical standards
➢ This position may require additional training and travel in order to meet performance expectations

This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the position incumbent.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $18