What are the responsibilities and job description for the Front Office Receptionist | PRN | Weekends (3561) position at Medina Healthcare System?
Summary
- Interviews the patient or representative and enters the information required for
- admission into the computer, answers inquiries and questions, takes messages for providers
- and staff over the phone. Agents make an important contribution to customer satisfaction by
- providing prompt, efficient, and courteous service to callers.
- Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Takes incoming calls regarding clinic and outpatient procedures; makes outbound calls to
- patients for appointment confirmation and insurance verification
- Interviews patient or representative to obtain and record name, address, date of birth,
- emergency contacts, attending provider, and individual or insurance company responsible
- for payment of bill
- Explains clinic regulations such as payment of services, fee schedule and clinic procedures
- Enters patient admitting information into computer and books appointments
- Ensures the speaker is the patient or legal guardian when necessary
- Compiles data for census records
- Manage and resolve customer complaints
- Route calls to appropriate destination
- Follow up patient calls when necessary
- Completes Call Logs
Education and/or Experience
One year certificate from college or technical school; or three to six months related
experience and/or training; equivalent combination of education and experience