What are the responsibilities and job description for the Customer Service Representative position at Medihill Inc.?
Our growing business is looking for a skilled problem solver to join our team as a Customer Service Rep. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Responsibilities:
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Reply to emails, social media or connecting the consumer to the proper department
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Schedule appointments and creating an optimal route for technicians
- Strongly represent and promote our brand
- Help with billing issues
- Assist management team with ongoing tasks
- Bilingual is a plus
Requirements
- No prior experience is required. We will provide all the training necessary.
- Ability to work independently and prioritize responsibilities
- Must be reliable
- Must be people-friendly
- Knowledge of Microsoft Office
- Must be able to read, write, and speak English, as well as possess good verbal and communications skills
- Permission to work in USA
- Due to Healthcare Industry regulations every Medihill employee required to pass Background Checks and Drug Test before starting date and on the regular basis.
Benefits
- Paid vocation and major US holidays
- Sick days paid
Salary : $18 - $20