What are the responsibilities and job description for the Sales Operations Specialist position at MEDIDATA?
Location: NY or NJ
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.
About the Team:
We are looking for an analytical and detail-oriented Sales Operations Specialist to join our team. This role is responsible for optimizing sales processes, supporting field sales, maintaining data integrity, and collaborating across functional teams on strategic initiatives that drive revenue growth. The ideal candidate has strong technical skills, thrives on problem-solving, and works closely with sales leadership to improve performance, reporting, and overall efficiencies
Responsibilities:
- Manage and optimize CRM systems (e.g., Salesforce, Tableau, Data Loader), ensuring data integrity, accuracy, and reliability.
- Equip sales teams with tools, training, and technical support to enhance efficiency and productivity.
- Partner with the compensation team to roll out quarterly territory alignment
- Oversee internal processes including contract terminations, quote generation, and data synchronization across multiple platforms.
- Collaborate with cross-functional teams to deploy and refine sales tools and processes that drive productivity and performance.
- Deliver accurate, timely sales reporting and insights to support data-driven decision-making and operational efficiency.
- Evaluate and recommend new tools, technologies, and process improvements to enhance sales effectiveness.
- Develop & maintain documentation, playbooks, and process guides to ensure consistency and scalability.
- Support the onboarding and training of new sales team members on systems and processes.
- Work with sales users to ensure compliance with company policies & data governance standards
Qualifications:
- Salesforce Certified Administrator
- Bachelor’s degree in Business, Finance, Economics, or a related field (or equivalent experience).
- 2–4 years of experience in sales operations, revenue operations, or business operations.
- Proficiency with CRM and reporting platforms (e.g., Salesforce, Tableau, data loader), with strong attention to data accuracy and integrity
- Experience supporting sales teams with tools, training, and process optimization.
- Knowledge of territory management, incentive/compensation processes, and sales workflows.
- Strong analytical skills with the ability to generate actionable insights from complex datasets.
- Proven track record of collaborating effectively with cross-functional teams (sales, finance, marketing, etc.).
- Excellent organizational and multitasking abilities, with a detail-oriented approach.
- Strong communication and interpersonal skills, with the ability to influence and support stakeholders at multiple levels.
- Comfortable working in a fast-paced environment with evolving priorities.
As with all roles, Medidata sets ranges based on many factors including function, level, candidate experience, and geographic location. The salary range for positions that will be physically based in the NYC Metro Area is $55,000 - $74,000.
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Applications will be accepted on an ongoing basis until the position is filled.
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Inclusion statement
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $55000 and $74000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
Salary : $55,000 - $74,000