Operational Advisor (Patient Payments) (Remote)

Location: Remote

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

The Professional Services Operational Advisor is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata Clinical Cloud Products on our Unified Platform. Using your operational experience in Clinical Operations and/or Clinical Data Management you will be a key member of the Medidata Professional Services team driving the successful implementation and adoption of one or more Medidata Clinical Cloud Products within our Partners.

Responsibilities:

Key activities performed by the Professional Services Operational Advisor will include:

• Provide strategic input, guidance, advice, knowledge and best practices to support Partners in driving implementation and adoption of Medidata Clinical Cloud Products
• Advise and mentor clients/partners during implementation which may include workshop delivery
• Establish “Trusted Advisor” Partner relationship through effective consultation
• Provide operational expertise during and after implementation and enablement Enablement activities
• Lead and deliver new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases
• Develop and maintain relationships with SMEs
• Attend Key Operational Meetings in support of Medidata Clinical Cloud Products
• Work closely with the relevant Sales team members to support further adoption of products across the platform
• Where appropriate develop operational specific materials to support the use of Medidata Clinical Cloud Products

The Professional Services Operational Advisor is responsible for maintaining a high-level of expertise for their assigned Medidata Clinical Cloud Products. They are expected to invest approximately 15% of their time in the following key internal Medidata activities:

• Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.
• Represent Professional Services team in Product Adoption and Optimization (PAO) workstreams and initiatives; sharing knowledge back to the full Professional Services team
• Support training of wider Professional Services team to enhance Product and Industry knowledge across team
• Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams
• Provide operational insight to defect and enhancement requests
• Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services team is represented
• Attend specific Product Forums related to Medidata Clinical Cloud Products
• Ensure SOPs and other process documents are up to date
• Work with Medidata Global Education on the development of training plans and collateral material.

The Professional Services Operational Advisor will collaborate with the following teams:

• Technology team
• PAO
• Mediata Academy
• Professional Services teams
• Operational Excellence
• Sales
• Customer Success

Qualifications:

The successful candidate will have:

• Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills.
• Demonstrated practical knowledge of Clinical trial software technology
• Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills
• Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals
• Ability to overcome obstacles, troubleshoot and reach resolutions
• Willingness for up to 30% national/international travel time

In addition, the candidate will:

• Demonstrate they can work independently
• Take initiative and demonstrate responsibility and accountability
• Collaborate well with other functions/departments
• Possess 8 years experience from Clinical Operations and/or Clinical Data Management roles in Sponsor, CRO or other equivalent organizations
• Possess 4 years experience from Patient/Participant Payments processing roles in Clinical Technology provider, Sponsor, CRO or other equivalent organizations
• 4 - year Degree required or equivalent experience
• Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)
• Lead change and think strategically
• Create/lead strategic initiatives
• Lead teams - both internal and customer - during the implementation of a 'change management (or other)' initiatives
• Consult/advise customers
• Engage with customers and internal stakeholders at Senior/Exec level
• Be involved in the selling process - and making presentations to customers

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.The salary range for positions that will be physically based in the NYC Metro Area is $114,750 to $153,000. The salary range for positions that will be physically based in the California Bay Area is $121,500 to $162,000. The salary range for positions that will be physically based in Texas or Ohio is $101,250 to $135,000. The salary range for positions that will be physically based in the Boston Area is $113,250 to $151,000.The salary range for positions that will be physically based in all other locations within the United States is $102,750 to $137,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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Compensation for the role will be commensurate with experience. The total expected compensation range will be between $114750 and $153000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.