Head of Sales Operations

Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

The Head of Sales Operations directs Medidata's sales operations effectiveness and manages functions essential to the sales force productivity. These include opportunity management, Configure-Price-Quote (CPQ) process and systems, sales metrics, reporting & analytics, operations optimization, sales programs and Go-To-Market (GTM) initiatives implementation, sales technology and tools, and recruiting and selection of sales operations talent. The Head of Sales Ops is responsible for the effectiveness of the sales operations team, reporting to the Senior Vice President, Revenue Operations

Responsibilities:

• Manages high-daily transactional volumes and end-to-end Sales Operations function
• Leads large, decentralized, and global team of operators to ensure all quoting, sales orders, change orders, and contracting processes are managed with pace and accuracy
• Provides high-level of expertise in Salesforce.com CPQ and Revenue Cloud offerings capabilities
• Champions the implementation of various Artificial Intelligence technologies (e.g., GenAI, Natural Language Processing, Robotic Process Automation) to drive automation and productivity gains
• Establishes high levels of quality, accuracy, and process consistency in opportunity management and pipeline hygiene
• Provides leadership to the sales operations team, and counsel to the SVP RevOps, in implementing operational and continuous improvement objectives in alignment with Medidata's business goals and, more broadly, the Life Sciences Engagement go-to-market function at Dassault Systemes
• Partners with senior sales leadership to identify opportunities for sales process improvement
• Facilitates successful implementation of new sales programs and initiatives by ensuring well-defined, efficient sales operations, process/system infrastructure, and sales enablement programs are in place for launch
• Fosters an organization focused on innovation, process streamlining, and continuous improvement
• Recommends changes and enhancements to the company GTM Technology stack (e.g., SFDC, DocuSign, CRMA, Tableau, etc.)
• Responsible for the optimal global deployment of sales operations personnel. Drive a culture focused on performance, accountability, rigor, and responsiveness
• Ensures sales reports and other operational insights are provided to the SVP RevOps and Sales Leadership. Develops new reporting tools as needed
• Establishes a sales operations training plan focused on developing and reinforcing cross-product and cross-process training across the Sales Operations team
• Works closely with Accounting, Finance, and Legal to establish sales operations rules, policies, and procedures (e.g., bookings, terminations/cancellations, etc.)
• Directs and supports the consistent implementation of company initiatives

QUALIFICATIONS

• Four-year college degree from an accredited institution
• Master's in Business Administration (MBA) or equivalent preferred
• Minimum 10 years of Sales Operations experience in a business-to-business sales environment, cloud-based/SaaS preferred
• Minimum 5 years in a senior management role
• Experience successfully managing large, decentralized, and global team in a high-volume, dynamic, and fast-paced environment

The salary range posted below refers only to positions that will be physically based in New York City. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York City, may differ based on the local market data in that region. The base salary pay range for this position is $184,000 - $246,000

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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Compensation for the role will be commensurate with experience. The total expected compensation range will be:

• : $184500-$246000
• : $184500-$246000

representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.