Supervisor, Dispatch

What Will Your Job Look Like?

The Supervisor, Dispatch is responsible for managing the performance and productivity of the Dispatch team. The Supervisor, Dispatch will assure all personnel are properly trained, knowledgeable and proficient in all aspects of Dispatch. The Supervisor, Dispatch will manage employee personnel issues, maintain appropriate staffing for all shifts, ensure compliance with all company policies, and ensure all trip routing and scheduling activities are completed in a timely manner.

Location: In Office - 5 days a week

3401 E Elwood St
Phoenix, AZ 85040

Or (based on assignment)

4525 E University Dr

Phoenix, AZ 85034

What You’ll Do:

• Responsible for the employee experience during the integration process
• Monitor and ensure Dispatchers provide a high level of service to Customers, Drivers and third party vendors
• Monitor all staff productivity and progress towards meeting defined KPIs
• Ensure all daily dispatch tasks are completed in a timely and accurate manner
• Escalate issues with trip routing and scheduling to appropriate internal stakeholders
• Ensure issues with dispatch task completion are appropriately documented and communicated to relevant leadership and internal stakeholders
• Ensure all staff are provided the training and resources necessary to effectively complete assigned tasks
• Assist with the development and administering of staff training programs
• Act as a resource to staff, answering questions and assisting with escalated issues as appropriate
• Proactively coach staff members on areas of opportunity for performance improvement and development opportunities
• Conduct monthly meetings with employees to evaluate employee performance
• Manage employee discipline process in adherence to MTM policies
• Manage the employee recruitment process in adherence to MTM policies
• Partner with workforce management to ensure staffing levels are maintained for all shifts
• Regular attendance is required
• Perform additional duties as assigned or required

What You’ll need:

• High School Diploma or G.E.D.
• 2 years of previous experience in customer service or dispatch operations
• 1 years of previous experience in a leadership or supervisory role (2 years preferred)

Even better if you have...

• Previous experience with routing and scheduling software preferred
• Maintain a high level of professionalism with all peers, clients, and members
• Ability to work within a team-oriented environment
• Ability to read and respond to Outlook and Workday emails within 24 hours of receipt
• Ability to problem-solve in a collaborative, professional manner
• Adhere to all company policies and procedures
• Maintain a clean and orderly workspace
• Demonstrate excellent time management skills
• Propose process improvements, as well as work with internal/external partners to support solutions
• Demonstrate professional communications skills including proper grammar and spelling with all written and oral communications
• Ability to schedule, organize and prioritize multiple tasks
• Moderate to advanced computer skills
• Ability to maintain positive attitude and team focused during high stress situations
• Ability to maintain high level of confidentiality
• Must be able to communicate with staff of all job levels professionally
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
• Knowledge of basic safety and training procedures
• Knowledge of GPS and GIS systems preferred
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Regular attendance is required

What’s in it for you:

• Health, Life Insurance, Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off, Holiday Pay
• Maternity/Paternity Leave
• Tuition Reimbursement
• MTM Perks Discount Program
• Internal Career Growth Opportunities

Starting Salary: $52,000.00

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.