Dispatcher - Onsite VA

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.

This position will be on site 5 days a week at our Norton, VA location

What you’ll do:

• Assign same day and urgent trips to third party transportation providers

• Organize and route trips based on schedule and location to ensure optimal fleet performance

• Provide assistance to transportation providers and drivers with issues related to trip performance

• Document and report provider no shows or on-time-performance issues

• Inform transportation providers of any new trips that occur

• Establish and maintain effective communication with transportation providers

• Provide feedback to leadership and Fleet Management on transportation providers performance

• Monitor on-road provision of service for quality and on-time-performance

• Route and schedule next day and future trips to third party transportation providers daily for assigned region

• Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand

• Communicate and escalate issues with unscheduled trips as appropriate

• Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.

• 6 months of customer service experience

• Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications

Skills:

• Ability to maintain a high level of confidentiality

• Excellent communication and interpersonal skills

• Good organizational skills

• Detail oriented

• Ability to meet deadlines and complete work in a timely manner

• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

Even better if you have...

• 2 years in transportation routing, dispatching, and scheduling expertise preferred

• 1 year experience working with the applicable transit scheduling system preferred

• Knowledge of GPS and GIS systems preferred

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Salary: $17/HR

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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