Concierge & Wow Specialist

At Medical Solutions, we’re people who care, helping people who care. No matter how you look at it, there’s a whole lot of care going on in our world and that’s just the way we like it.

What do we do? Medical Solutions is one of the nation’s largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Through our family of brands, we also serve a segment of clients outside of the healthcare space. And we’re the very best at what we do.

You’ll love our culture that’s filled with heart and soul. As a company and employer, we’re sincerely and unabashedly us. We lead as humans first and believe the unique qualities of each team member make us better together. We share a purpose for helping others and the drive to make a difference. And we offer endless opportunities for personal and professional growth, throughout your career.

At Medical Solutions, you’ll find a great place to work and a career home. We’ve received Best Places to Work awards, landed top industry awards, and received accolades for the impact we’ve made in business and within our community.

But the only way to really get to know us, is to join us. We think you’ll fit right in.

Concierge & WOW Specialist – Job Description

This position will be working with Medical Solutions’ Employee Experience team to achieve the company goal of always providing the best employee experience to our employees, customers, and clients. This role will fulfill requests for Concierge Services and WOW team efforts with customers and clients.

Job Responsibilities:

• Detailed bullets of the job responsibilities
• Online Research.
• Placing Orders Online.
• Executing Concierge Services requests.
• Executing Customer and Client WOW requests for the Enterprise.
• Supporting teambuilding efforts and support for the Employee Experience team.
• Coordinating Concierge Service efforts within the team for all brands and locations.
• Running errands as needed. This may be a daily function of the role, or likely a few days per week. Errands can include but are not limited to: shopping, pick-ups/drop-offs, meeting with vendors, and traveling between Omaha office locations.
• Communication with leadership in all locations regarding team appreciation and experience offerings.
• Facilitation of WOW training sessions.
• Making decisions and solving problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Communicating with all levels throughout the organization - Providing information to management, co-workers and peers by telephone, in written form, e-mail or in person.
• Communicating with persons outside organization - Representing the organization to customers, retailers and other external sources. This information can be exchanged in person, in writing or by telephone or e-mail.
• Tracking and compiling required accounting data for fulfilled requests.
• Compiling data for Concierge Services and WOW efforts and sharing with Concierge Lead as needed.
• Special assignments and projects as assigned by management or Employee Experience team as needed.

Job Qualifications:

• Required qualifications such as degree, experience, knowledge, skills, and abilities needed
• Excellent customer service skills and energetic personality
• “Can Do” and positive attitude
• Excellent driving record
• Superior ability to organize, prioritize and meet deadlines
• Works productively within a team
• Creative thinker and self-starter
• Strong emphasis in serving fellow employees
• Reliable and trustworthy
• Knowledge of Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to lift/push/pull up to 50lbs regularly
• Ability to frequently bend and stretch regularly
• Possesses strong ability and willingness to be thoughtful and helpful
• Must be adaptable to change and enjoy multi-tasking
• 2 years in service-related industry experience preferred

Some of the benefits we offer…

• Insurance: Day 1 benefits (health, dental, vision, 401(k) employer match) and company-paid life insurance; short and long-term disability; supplemental life insurance for yourself, spouse & child(ren); and multiple voluntary benefits
• Remote work option – we’re where you are!
• Flexible PTO (PT-Oh!)
• Flexible schedules
• Award-winning training program
• Connectivity stipend
• Competitive compensation as part of our total rewards package
• (8) paid Holidays
• Paid parental leave
• Employee Assistance Program (EAP)

Why us?

• We live our Values in all we do
• Commitment to diversity, equity, and inclusion
• Focus on total wellbeing
• Employee Experience Team that provides perks in-office and virtually
• Relaxed culture and casual dress (t-shirts and flip-flops welcome!)

Learn more about Medical Solutions and what it’s like to be part of our team. Check out our Careers website, https://www.thebestjobieverhad.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)