Reports To: Billing Manager

• Responds to patient phone calls, walk in patients at the branch, and/or interdepartmental inquiries regarding insurance and/or private pay billing.
• Verifies pertinent billing information with patients relating to physical/email address, phone number, emergency contact information, primary care physician, and insurance information.
• Manages patient billing inquires received from the Patient Hub.
• Addresses billing service issues as identified through patient satisfaction surveys.
• Reviews declined credit/debit card transactions, ACH returns, expired credit/debit cards, and payment plan exceptions.
• Places delinquent accounts on financial holds and review requests for removal of holds.
• Follows up on patient invoices undeliverable due to invalid physical or email address.
• Replies to patient information requests from our contracted collection agency.
• Communicates problems and concerns to the Billing Manager that may lead to inaccurate or untimely completion of reimbursement.
• All other duties as assigned.

• Minimum of one year of billing experience in healthcare, preferably in DME.

• Ability to interpret explanation of benefits and understand healthcare reimbursement terminology.

• Excellent communication and customer relation skills.

• Excellent interpersonal and organizational skills (a team player).

• Experience with Brightree billing system a plus.

• Normal office/clerical motor skills in addition to extensive computer and telephone experience.