What are the responsibilities and job description for the Patient Financial Communication Specialist position at Medical Service Company?
MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and
respiratory provider that's been in business for 70 years!
MSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of
2021 - HME Provider of the Year!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
Reports To: Billing Manager
Responsibilities and Duties:
Education: Graduate of an accredited high school or GED equivalence.
Experience/Knowledge/Skills/Physical Requirements:
respiratory provider that's been in business for 70 years!
MSC is a 13-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2024!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of
2021 - HME Provider of the Year!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- Social Recognition Program
- Employee Engagement Opportunities
- CALM App
- 401k (with a matching program) / Roth IRA
- Company Discounts
- Payactiv/On-Demand Pay
- Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
Reports To: Billing Manager
Responsibilities and Duties:
- Responds to patient phone calls, walk in patients at the branch, and/or interdepartmental inquiries regarding insurance and/or private pay billing.
- Verifies pertinent billing information with patients relating to physical/email address, phone number, emergency contact information, primary care physician, and insurance information.
- Manages patient billing inquires received from the Patient Hub.
- Addresses billing service issues as identified through patient satisfaction surveys.
- Reviews declined credit/debit card transactions, ACH returns, expired credit/debit cards, and payment plan exceptions.
- Places delinquent accounts on financial holds and review requests for removal of holds.
- Follows up on patient invoices undeliverable due to invalid physical or email address.
- Replies to patient information requests from our contracted collection agency.
- Communicates problems and concerns to the Billing Manager that may lead to inaccurate or untimely completion of reimbursement.
- All other duties as assigned.
Education: Graduate of an accredited high school or GED equivalence.
Experience/Knowledge/Skills/Physical Requirements:
- Minimum of one year of billing experience in healthcare, preferably in DME.
- Ability to interpret explanation of benefits and understand healthcare reimbursement terminology.
- Excellent communication and customer relation skills.
- Excellent interpersonal and organizational skills (a team player).
- Experience with Brightree billing system a plus.
- Normal office/clerical motor skills in addition to extensive computer and telephone experience.
