What are the responsibilities and job description for the Engagement & Onboarding Coordinator position at Medical Provider Resources?
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Position Summary
The Engagement and Onboarding Coordinator is responsible for driving a cohesive and engaging experience for both team members and clients. This role bridges internal culture initiatives with external growth support, ensuring alignment between our people, processes, and brand.
This individual will lead team member engagement efforts, onboarding programs, and recognition initiatives while also supporting business development through client engagement, proposal coordination, and relationship-building activities.
Key Responsibilities
Team Member Experience & Culture
- Lead and evolve team member engagement initiatives, including oversight of the Spirit Committee
- Design and enhance onboarding programs to ensure a consistent, welcoming new hire experience
- Develop and manage team member recognition programs
- Partner with leadership to support retention and morale strategies
- Serve as a culture ambassador, reinforcing GREAT values across teams
Onboarding & Experience Alignment
- Ensure alignment between team member onboarding and client onboarding experiences
- Identify opportunities to improve processes that impact both internal teams and client satisfaction
- Support training and communication efforts tied to onboarding and engagement
- Create, maintain and oversee the process and applicable policies for onboarding new clients to MPR, including support of the PSV/PE Teams during the process
- Update and maintain Team Member Handbook
Business Development Support
- Assist with business development and marketing events
- Support client onboarding and relationship management touchpoints
- Help plan and execute client engagement and appreciation initiatives
- Partner with leadership on growth-related initiatives and follow-ups
Cross-Functional Collaboration
- Act as a liaison between leadership, operations, and client-facing teams
- Oversee Team Member Satisfaction Surveys and initiatives
- Support strategic initiatives tied to growth, culture, and experience
Qualifications
- 2-5 years of experience in team member engagement, onboarding, operations, or business development support
- Strong organizational and project management skills
- Excellent interpersonal and communication skills
- Ability to manage multiple priorities and work cross-functionally
- Experience supporting leadership and/or client-facing initiatives preferred