Software Development Manager

Are you ready to lead and guide projects and development that will have life saving impact across the world? This is your chance to join Priority Dispatch Corp! We create the software and protocols that emergency dispatchers use everyday to respond to those in need. 

This role is eligible for our full host of benefits such as health, dental, vision, pet, and legal insurance, PTO, company contributions to a 401K and more while working in an award winning workplace culture. Come see why our teams love working here! This role is based in Salt Lake City, UT and has a hybrid work model.

Job Summary

The Software Development Manager provides day-to-day supervision, technical leadership, and strategic guidance to the Software Development team. This role is responsible for managing both client-based and modern web-based software development efforts, ensuring alignment with ISO compliance and security standards and driving best-in-class product development practices. The manager collaborates closely with internal stakeholders to define requirements, prioritize business needs, and deliver high-quality software solutions. This position reports to the Director of Product and Engineering.

Major Responsibilities

• Foster a high-performing culture of trust, accountability, responsiveness, and continuous improvement.
• Build cross-functional alignment and drive continuous improvement initiatives.
• Lead and mentor a team of developers working on both legacy and core client applications and modern web technologies.
• Ensure development practices align with ISO standards (i.e. 27001, 9001) and other relevant compliance frameworks.
• Champion Agile methodologies and ensure effective collaboration with Product and Project Management to deliver iterative, high-quality releases.
• Drive adoption of proper software development lifecycle (SDLC) practices including code reviews, CI/CD, automated testing, and documentation.
• Implement QA automation strategies, including integration with CI/CD pipelines and automated regression testing for both web and client-based applications.
• Provide architectural oversight to ensure solutions are scalable, secure, and aligned with long-term product strategy. Drive decisions that balance performance, maintainability, and compliance requirements.
• Collaborate with Product Management, QA, Support, and other stakeholders to ensure clear communication and alignment on priorities.
• Monitor project progress, proactively identify risks, and communicate roadblocks to leadership.
• Oversee employee performance review, make recommendations for advancement with support of talent development and handling employee relations matters with disciplinary processes.
• Provide technical oversight and contribute to architecture decisions, especially in hybrid environments.
• Maintain visibility into team workload, attendance, and remote work schedules.
• Continue hands-on development of client-based software, modern web technologies, APIs, microservices, and other applications as needed.
• Lead ISO audit preparation and documentation efforts related to software development.
• Determines staffing requirements and submits requisite documentation for review and approval.
• Develop and maintain clear policies, procedures, and Standard Operating Procedures (SOPs) to ensure consistency, compliance, and best practices across the software development lifecycle.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related technical discipline.
• 5 years of software development experience, including client-based and web-based technologies.
• 2 years of leadership experience in a software development environment.
• Strong understanding of ISO 9001 or similar compliance frameworks.
• Experience with .NET Core, .NET Framework, APIs, Git, Visual Studio, and cloud-based platforms.
• Familiarity with secure coding practices and deployment in regulated environments.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Experience in designing scalable architectures and implementing security best practices in regulated environments.
• Experience with Agile, Scrum, and modern SDLC tools (e.g., Azure DevOps).
• Experience with microservices and containerization
• Proven experience in creating and documenting policies, procedures, and SOPs for technical teams and product development processes.

Preferred Qualifications

• Experience with multiple programming languages and frameworks, including Delphi, C#, C , and JavaScript (React).
• Experience with SaaS product development and deployment.
• Familiarity with emergency services or public safety software.
• Knowledge of DevOps practices and infrastructure-as-code.
• Experience leading cross-functional teams in a hybrid or remote environment.

Physical Requirements

• Sitting for long periods of time
• Concentrating for long periods of time.
• Occasional travel of less than 5% may be required

Essential Job Function

• Ability to multi-task technical problems efficiently
• Ability to communicate technical concepts to both users and programmers effectively
• Problem-solving
• Frequent computer and telephone use Excellent planning and organization skills.
• Performs independent research of technical issues.
• Perform effectively in stressful situations.
• Excited about learning new knowledge and technology.
• Proficiency with common office software (Word, Excel, PowerPoint)

Our Company: Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc. Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net