QPR Project Coordinator

Job Summary:

The Quality Performance Review (QPR) Project Coordinator supports the successful delivery and overall health of designated QPR projects by monitoring project performance, analyzing data, tracking deliverables, and communicating project status to internal and external stakeholders. This role reviews project data to identify trends, risks, and opportunities and provides timely insights to support client performance and quality outcomes.

The Project Coordinator collaborates closely with QPR Project Managers, team members, clients, and other stakeholders to coordinate project activities and ensure QPR services are delivered in accordance with PDC and IAED standards, established processes, and contractual requirements. The role supports project planning, reporting, risk identification, action planning, resource coordination, and issue escalation while maintaining accurate project documentation and promoting consistent, high-quality service delivery.

Major Responsibilities:

• Coordinates project tasks and deliverables for designated QPR teams and projects, tracking progress, deadlines, and completion to ensure project activities remain on schedule. Maintains and updates Teamwork (TW) templates and project task structures as needed.
• Prepares, analyzes, and delivers contracted client reports in accordance with established QPR requirements and timelines. Develops and maintains project documentation, training materials, and procedural updates as needed.
• Coordinates project status communications with QPR teams, clients, subcontractors, and other stakeholders through scheduled calls, video meetings, and written communication. Tracks action items and follows up on outstanding needs.
• Supports implementation planning and project readiness by coordinating customer meetings related to QPR services and technical requirements. Verifies that required technical and operational components are in place prior to service initiation.
• Facilitates cross-functional communication between project teams, clients, and internal stakeholders to ensure project status, changes, deliverables, and key decisions are communicated effectively.
• Assists with incident identification and resolution, coordinating with QPR clients, subcontractors, and internal teams to identify issues, facilitate resolution, and escalate matters requiring management intervention.
• Supports QPR calibration and quality initiatives by participating in calibration activities, monitoring inter-rater variability, and assisting with the collection and organization of performance data.
• Assists with team performance reporting by preparing recurring and ad hoc reports that track task timeliness, project performance, workload, and other operational metrics for assigned QPR teams.
• Maintains comprehensive project records, including meeting notes, action items, risks, change requests, project status updates, and other documentation necessary to support project continuity and accountability.
• Partners with Project Managers and project team members to coordinate project objectives, timelines, deliverables, and operational requirements.
• Identifies and communicates project risks, delays, resource constraints, and other potential barriers that may impact project timelines, quality, or client experience. Escalates concerns to the appropriate Project Manager or QPR leadership and supports follow-up actions as directed.
• Performs other duties and responsibilities as assigned.

Education and/or Experience:

• A bachelor’s degree in business administration, Project Management, Leadership, or a related field or equivalent experience in managing teams or projects. 
  • A master’s degree or relevant certifications (e.g., PMP, CAPM) is a plus.
• International Academies of Emergency Dispatch (IAED), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), or Emergency Police Dispatch (EPD) Certified
• Current Emergency Dispatch Triple (EMD, EFD, and EPD) ED-Q certification (or certified within 6 months of job acceptance)
• Requires Successful completion of the QPR/PDC Training, including all elements and requirements of the PDC Contractor Academy, either before hire or within the first year of hire.

Credit will be given for work experience equivalent to the required education.

Preferences:

• 2-4 years of experience in project management, business analysis, or a related field.
• Experience with project management software (e.g., Teamwork Project, Salesforce, Wrike, Smartsheet) and data analysis tools (e.g., Excel, Tableau).
• Experience in problem-solving, interpreting complex data elements, articulating findings, and providing solutions in high-stress work environments.
• Experience as a PDC Contractor with QPR in a Mentor and/or Analyst Role.
• Project administration experience in an emergency dispatch call center setting
• Current or previous Emergency Dispatcher – Quality (ED-Q) Instructor certification.
• Knowledge of internal processes and company mission/values.

Skills:

• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Effective communication and interpersonal skills.
• Proficiency in data analysis and reporting.
• Ability to work independently and as part of a team.

• Attention to detail across multiple projects.
• Ability to analyze complex problems and develop actionable solutions.
• Flexibility in responding to changing project requirements and priorities.
• Ability to work effectively with diverse teams and stakeholders.
• A positive approach to proactively identifying and addressing potential issues.

Physical Requirements/Essential Job Functions

• Ability to represent Academy, Company, and Discipline-Specific standards during high-stress and occasionally tense discussions with client representatives in a manner that fosters understanding and willingness to work through any areas of differing opinion.
• Strong ability to articulate and communicate thoughts and ideas in written and verbal formats.
• Creative ability to develop new tools, resources, and enhancements to benefit coworkers, contractors, and end users.
• Strategic thinking to anticipate client and departmental needs as new changes or updates to PDS protocols emerge.
• Ability to think and work independently.
• This typical office job requires sitting for long periods at a desk, occasionally moving, standing, and walking.  It requires rapid use of arms, hands, or fingers to handle or manipulate objects or operating equipment, tools, and/or instruments, requiring fine eye-hand coordination. 
• The work environment is composed of moderate noise (examples: business office with computers and printers, light traffic)
• Standard office environment with occasional travel to project sites (less than 25%)
• May require extended hours during peak project phases.

Our Company: Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc. Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net