Medical Receptionist EPIC Trained

Position Summary:

We are seeking a detail-oriented and compassionate Medical Receptionist with EPIC EHR experience to join our healthcare team. The ideal candidate will serve as the first point of contact for Norwalk & Greenwich patients, providing outstanding customer service while managing front-desk operations efficiently. Proficiency in EPIC electronic health records (EHR) is essential to succeed in this role.

Key Responsibilities:

• Greet and assist patients, visitors, and vendors in a courteous and professional manner
• Schedule, confirm, and modify patient appointments using EPIC
• Verify patient insurance and demographic information prior to appointments
• Collect co-pays, deductibles, and outstanding balances; provide receipts and maintain accurate records
• Answer multi-line phones and direct calls appropriately
• Register new patients and update existing patient information in EPIC
• Prepare and distribute necessary patient forms and documentation
• Maintain HIPAA compliance and patient confidentiality at all times
• Communicate effectively with clinical staff to ensure smooth patient flow and scheduling
• Perform general clerical duties including scanning, faxing, and filing
• Assist with prior authorizations and referrals as needed
• Monitor waiting room activity and address any patient concerns or issues promptly

Qualifications:

• High school diploma or GED required; associate degree or relevant certification preferred
• Minimum of 1–2 years of experience in a medical office or clinical setting
• EPIC EHR system experience required
• Strong organizational, multitasking, and communication skills
• Knowledge of medical terminology, insurance plans, and front office procedures
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to handle sensitive and confidential information with discretion
• Bilingual skills are a plus (optional depending on location/population served)
• Working Conditions:
• Standard office environment in a clinical setting
• Frequent interaction with patients, physicians, and staff
• May require prolonged periods of sitting and computer use
• Occasional lifting of up to 20 lbs (e.g., files or office supplies)

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Applicant should be willing to travel & cover Norwalk & Greenwich Location

Experience:

• Epic: 1 year (Preferred)

Ability to Commute:

• Norwalk, CT 06858 (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Salary : $18 - $23