What are the responsibilities and job description for the Technical Project Manager position at Medical Guardian?
About Medical Guardian:
Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently.
We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose.
Job Overview: We are seeking a Project Manager who can bridge business strategy with technology execution. This role requires strong end-to-end process flow ownership, advanced technical requirements gathering, and the ability to strategically align projects with organizational goals. The ideal candidate will be hands-on with tools and systems, able to connect technical details to business outcomes, and skilled in leading cross-functional teams through complex agile project lifecycles.
Key Responsibilities:
- Lead projects from initiation to launch, ensuring scope, timelines, and budgets are achieved.
- Identify and track ROI of a project, highlighting and cautioning against decisions or situations that may impact the value of the overall deliverable.
- Map and optimize end-to-end business and technical process flows, identifying gaps and improvements.
- Develop comprehensive project plans that integrate dependencies across IT, Operations, Member Experience, Product, and more.
- Make informed, effective decisions when presented with multiple options to ensure project progression.
- Partner with business analysts, engineers, and architects to gather and translate technical requirements into actionable project tasks.
- Ensure system integrations are designed, documented, and tested properly.
- Oversee UAT planning and execution, ensuring scenarios simulate real-world environments.
- Act as the bridge between technical teams and executive leadership, simplifying complex concepts for non-technical audiences.
- Anticipate risks, dependencies, and bottlenecks; proactively recommend mitigation strategies.
- Align all deliverables with broader business strategy, customer experience goals, and compliance needs.
- Drive sprint planning, backlog grooming, and reporting using tools such as Jira, Confluence, Asana, and Excel.
- Promote best practices in Agile/Scrum while balancing flexibility for project-specific needs.
- Ensure clear and consistent documentation of technical workflows and decisions.
Requirements:
- Experience: 5 years in project management, with at least 2–3 years in a technical project manager or systems-focused role.
- Technical Skills: Strong understanding of enterprise systems (CRM, ERP, WMS, APIs, IoT platforms) and ability to interpret technical architecture diagrams and data flows.
- Education: Bachelor’s degree in Business, Information Systems, or related field.
- PMP, CSM, Agile or equivalent certification is a plus.
- Core Competencies:
- Strong requirements gathering and documentation skills.
- Ability to think strategically while executing tactically.
- Skilled in cross-functional leadership, particularly across IT, Operations, Member Experience and Product teams.
- Excellent communication skills with both technical and business stakeholders.
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Performance Expectations:
- Set clear timelines and ensure that all project milestones are met on time.
- Deliver projects with minimal defects, strong adoption, and measurable business value.
- Maintain detailed process documentation that can be leveraged for future enhancements.
- Proactively identify and solve system or process inefficiencies.
- Consistently demonstrate strategic foresight while driving day-to-day execution
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick Time Off & Holidays)
- Company Paid Short Term Disability and Life Insurance
- Retirement Plan (401k) with Company Match
