Medical Office Assistant - Orthopaedics

Position Summary

Provides administrative support and clinical assistance for Physicians, Nurse Practitioners and patients.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

1. Schedules patient appointments, tests and procedures using a computerized scheduling system; prepares appointment notices; provides patient instructions verbally or in writing in order for patient to prepare for appointment.

2. Obtains, document and verifies patient demographic, financial and insurance information using a computerized scheduling system.

3. Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.

4. Performs patient appointment maintenance activities, as necessary, to assure patient appointment history is accurate.

5. Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.

6. Receives callers and takes messages as necessary.

7. Arranges, coordinates and schedules procedures and surgeries, including pre-operative testing, pre surgical and post-operative appointments, obtains insurance pre-certifications and authorizations

8. Other miscellaneous administrative duties

Touchworks/IDX/Touch Chart

1. Manage Call In/Rejected Rx task list

2. Reschedule bumped appointments

3. Scan information into charts and print information from electronic records when needed

4. Prioritize and complete all tasks with documentation if necessary reassign appropriately

5. Task or fax procedural reports, labs & reports to referring physicians

6. Check task list and process messages if necessary (Follow My Health etc.)

Essential Clinical Duties and Responsibilities:

• Escort

Responsible for clinic patient flow, informing physicians of patients’ arrival and room assignment

• Rooming patients

Accompanies and/or assists patients to the exam room in a professional manner

Obtains patient vital signs, to include height, weight, blood pressure, temperature, pulse and respiration. Pulse oximetry if needed. 

• Vital Signs

Able to perform using manual equipment and Welch Allen spot vital sign machine and import results to electronic medical record in a timely fashion

• Assist physicians during examinations and procedures

This includes setting up the exam room and preparing the patient

• May be required to take patient medical history if applicable per department

• May perform a variety of testing, diagnostic, and screening procedures

• Assists in explaining test procedures to patients

• Current in basic CPR/AED

• Medications

Ability to calculate dosages (may be required to demonstrate via passing yearly written medication exam)

Administer medications (oral, intramuscular, subcutaneous, intradermal, inhalation, rectal, topical) using proper technique – this duty can only be performed after the MA has demonstrated competency to clinic RN yearly, if applicable per department.

• Communicates laboratory and test results to physicians and/or nurses

• May assist with other support activities, to include packaging and sterilizing equipment and supplies.

• Maintains patient areas clean and safe

• Maintains and improves knowledge and expertise through continuous training

Passes yearly Competency Based Objectives (CBO), if required by department.

• Must pass all tests in a maximum of two attempts, if required by department.

• Knowledge and performance of sterile techniques required.

• Performs other duties as assigned

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education            

High school graduation or an equivalent combination of education, training and experience is necessary.

Certification as a Medical Assistant, plus six months of general patient care experience is necessary.                             

Experience        

Three years of administrative experience in a fast-paced healthcare setting. Experience working with patient records, billing and scheduling in a clinical setting is needed for this position. Typing skill of 30 WPM is necessary. Two years of customer service experience in a patient care environment, to include six months experience in patient scheduling, is preferred. Experience utilizing a computerized patient scheduling system or computer terminals is necessary. Familiarity with medical insurance and medical terminology is preferred along with referral and prescription intake experience. Knowledge of IDX patient scheduling/ registration systems is preferred. Bi-lingual preferred.

Competencies  

Must have excellent verbal and written communication skills. Must be able to communicate providing

verbal feedback in a professional manner. Must be able to follow and understand instructions, and react

favorably in all work situations. Must have strong interpersonal skills and be mentally adaptable and

flexible in dealing with a variety of people at various levels within and outside the Medical

Faculty Associates (MFA).  Must be able to do math calculations and input data into the computer.

Supervision Received

Close supervision is received on a daily basis from the Office Manager.

Supervision Exercised

None