What are the responsibilities and job description for the Optician (Experience in Optical Required) position at MEDICAL EYEGLASS CENTER?
Optician
Hiring for locations in: Louisville, KY
About Medical Eyeglass Center (MEC)
At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.
Position Overview
MEC is seeking a skilled, patient-focused Optical Associate to join our team. In this position, you’ll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.
What You’ll Do
- Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
- Accurately process and complete orders through MEC’s point-of-sale systems.
- Maintain detailed records of prescriptions, orders, payments, and insurance claims.
- Review and track lab orders to ensure timely and accurate completion.
- Submit insurance claims, post payments, and follow up on outstanding receivables.
- Dispense prescription and non-prescription eyewear (and contact lenses where applicable.)
- Assist patients with eyewear adjustments, repairs, and cleaning.
- Maintain frame inventory, keeping displays organized, clean, and fully stocked.
- Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
- Support in-office promotions and marketing materials.
- Build positive working relationships with providers, technicians, and administrative staff.
- Maintain a professional and welcoming environment for patients and staff.
What We’re Looking For
- A friendly, professional, and patient-focused personality.
- Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
- Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
- Strong customer service and sales skills, including handling objections.
- Clear and professional verbal and written communication.
- Proficiency with MS Excel, email, and insurance portals (preferred).
- Strong organization and time management skills.
- Team-oriented with the ability to build effective relationships.
- Attention to detail and problem-solving mindset.
- Receptive to feedback and committed to continuous learning.
Requirements
- High School Diploma or GED
- Minimum 6 months of experience in optical
- Knowledge of frame adjustments and frame repairs
- Experience taking accurate measurements (PD, seg height, optical center)
- Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)
- Experience reading lenses using manual lensometer
- Ability to handle insurance eligibility checks and authorizations
- Strong attention to detail and accuracy when filling prescriptions
- Ability to multitask in a fast-paced environment
- Basic computer skills and experience with EHR or optical POS systems
Job Type: Full-time
Benefits:
- 401(k)
- Bereavement leave
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Will you be able to reliably commute for this job?
- Do you have prior optical experience?
Work Location: In person