What are the responsibilities and job description for the Licensed Optician position at Medical Eyeglass Center?
About us
Licensed Optician
West Roxbury, MA
Full Time: Monday - Friday 8:30am-5pm or Part Time 3 days per week
About Medical Eyeglass Center (MEC)
At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.
Position Overview
MEC is seeking a skilled, patient-focused Optician to join our team. In this position, you’ll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.
What You’ll Do
- Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
- Accurately process and complete orders through MEC’s point-of-sale systems.
- Maintain detailed records of prescriptions, orders, payments, and insurance claims.
- Review and track lab orders to ensure timely and accurate completion.
- Submit insurance claims, post payments, and follow up on outstanding receivables.
- Dispense prescription and non-prescription eyewear (and contact lenses where applicable.)
- Assist patients with eyewear adjustments, repairs, and cleaning.
- Maintain frame inventory, keeping displays organized, clean, and fully stocked.
- Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
- Support in-office promotions and marketing materials.
- Build positive working relationships with providers, technicians, and administrative staff.
- Maintain a professional and welcoming environment for patients and staff.
What We’re Looking For
- A friendly, professional, and patient-focused personality.
- Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
- Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
- Strong customer service and sales skills, including handling objections.
- Clear and professional verbal and written communication.
- Proficiency with MS Excel, email, and insurance portals (preferred).
- Strong organization and time management skills.
- Team-oriented with the ability to build effective relationships.
- Attention to detail and problem-solving mindset.
- Receptive to feedback and committed to continuous learning.
Education/Licensure
· RDO/LDO license required
Pay: From $38.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please list your desired salary.
Experience:
- Sales: 1 year (Preferred)
License/Certification:
- Massachusetts Optician License (Required)
Work Location: In person
Salary : $38