Optical Manager

Locations: Multi-location management around the Hamden, CT area

We are seeking a dynamic Optical Manager to lead operations for our Lexington and surrounding locations. This role is responsible for overseeing daily dispensary functions, driving sales performance, managing a team of optical associates and/or licensed opticians, and ensuring an exceptional patient experience. The ideal candidate is a strong leader with proven experience in retail, healthcare or optical management, excellent communication skills, and a passion for delivering results.

Lead and manage all aspects of the optical dispensary, ensuring efficiency, profitability, and compliance with company standards.

Build and maintain strong partnerships with clients, providers, technicians, and administrative staff.

Recruit, train, and develop a high-performing optical sales team.

Oversee sales performance, inventory management, patient flow, and merchandising strategies.

Ensure accurate processing of orders and insurance claims, and timely delivery of financial reports.

Monitor and improve key performance metrics, including sales, collections, and receivables.

Implement promotional initiatives and provide input on product selection and inventory needs.

Serve as the primary liaison between leadership and our client.

Proven leadership experience in optical, retail, or healthcare management.

Strong financial and operational acumen with the ability to analyze data and implement improvements.

Proficiency with all MS Office products

Exceptional communication and relationship-building skills.

Ability to recruit, coach, and inspire a team.

Highly organized, detail-oriented, and adaptable in a fast-paced environment.

Minimum 6 months of experience in optical

Knowledge of frame adjustments and frame repairs

Experience taking accurate measurements (PD, seg height, optical center)

Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)

Experience reading lenses using manual lensometer

Ability to handle insurance eligibility checks and authorizations

Strong attention to detail and accuracy when filling prescriptions

Ability to multitask in a fast-paced environment

Basic computer skills and experience with EHR or optical POS systems