What are the responsibilities and job description for the Field Service Technician position at Medical Equipment Source, LLC (MES)?
Company Overview:
Medical Equipment Source, LLC (MES) is a privately held, growing company that sells and services laboratory equipment across the United States. We are known for our commitment to quality and outstanding customer service in the healthcare and life sciences industries.
Position Summary:
We're seeking a hands-on, motivated Field Service Technician to join our team. In this role, you’ll be responsible for installing, maintaining, troubleshooting, and repairing laboratory equipment at customer sites. While full training will be provided on our specific equipment, candidates must bring a strong foundation in mechanical, electrical, and pneumatic systems.
This is a great opportunity for someone who enjoys problem-solving, working independently, and traveling to different locations. When not in the field, you’ll contribute to warehouse operations and support other company initiatives.
What You’ll Do:
- Travel to customer sites for installation, preventative maintenance, repairs, and troubleshooting of laboratory equipment
- Perform diagnostics and repairs across electrical, mechanical, and pneumatic systems
- Clean and paint equipment as part of routine maintenance and refurbishing
- Train end-users on basic operation and maintenance of equipment
- Complete service reports and maintain accurate records using our ERP system
- Occasionally respond to after-hours and emergency service calls
- Assist with general warehouse tasks when not in the field
What We’re Looking For:
- At least 2 years of experience in a technical or service-based role, preferably working with lab or similar equipment
- Strong troubleshooting skills with mechanical and electrical aptitude
- Ability to read and interpret mechanical and electrical schematics
- Confident communicator with professional demeanor and customer-facing experience
- Comfortable using computers; ERP system experience is a plus (NetSuite)
- Willing and able to travel overnight up to 50% of the time
- Must be able to lift up to 50 pounds and remain standing for extended periods of time.
- Proof of COVID-19 vaccination (or willingness to be vaccinated, due to customer requirements)
Why Join Us?
- Competitive salary
- Generous paid time off
- Full health benefits (medical, dental, vision)
- 401(k) with company match
- Health savings and flexible spending accounts
- You keep all personal travel reward points
- Supportive and friendly team environment
- Opportunity to grow in a unique and specialized industry
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Mars, PA 16046 (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person