Key Account Manager

The Key Accounts Manager is responsible for maintaining and growing relationships with our most valuable clients by ensuring exceptional service delivery, driving account growth, and maintaining long-term partnerships with key clients. This role requires an experienced professional who excels at cultivating strong client relationships while applying strategic business insight to deliver tailored solutions to each account. Responsibilities include developing account strategies, coordinating cross-functional efforts, and proactively identifying opportunities for growth and retention. Success in this role requires professionalism, strategic thinking, and the ability to navigate complex client environments by building trust and rapport with stakeholders at all levels. This is a high-impact role that directly influences customer satisfaction, loyalty, and long-term revenue. The ideal candidate will be a strong communicator, a collaborative team player, and a proactive problem-solver who thrives in a customer-centric environment.

Duties and Responsibilities:

· Account Management: Serve as the primary point of contact for assigned accounts, ensuring consistent communication and high levels of customer satisfaction.

· Relationship Building: Develop deep relationships with key decision-makers and influencers within each account to understand their business needs and align solutions accordingly.

· Strategic Planning: Create and execute account plans that drive retention, growth, and profitability.

· Problem Solving: Address client concerns and resolve issues promptly and professionally, coordinating with internal teams as needed.

· Performance Monitoring: Track account performance metrics, analyze trends, and prepare regular reports for internal and client review.

· Cross-Functional Collaboration: Work closely with customer service and operations to ensure seamless service delivery and identify opportunities for improvement.

· Contract Management: Support contract negotiations, renewals, and compliance for house accounts.

· Upselling & Expansion: Identify opportunities to expand product or service offerings within existing accounts.

· Maintain and expand the company's database through use of CRM and ERP systems.

· Deliver sales presentations, product demonstrations, and other sales actions to prospective clients.

· Attend periodic sales training where applicable and maintain current knowledge of products and industry trends.

· Other duties as assigned.

· University or college degree, or an acceptable combination of education and experience.

· 5 years’ experience in account management, customer success, or sales, preferably with high-value or strategic accounts.

· Ability to manage multiple accounts and priorities effectively.

· Strong knowledge of B2B sales principles, methods, practices, and techniques.

· Strong problem identification and objection resolution skills.

· Exceptional verbal communication and presentation skills with excellent listening skills.

· Strong interpersonal and communication skills, with the ability to influence and negotiate.

· Analytical mindset with a focus on data-driven decision making.

· High level of integrity and work ethic.

· Ability to work individually and as part of a team.

Preferred Qualifications:

· Experience in the medical device or healthcare technology industry.

· Relevant experience utilizing CRM platforms such as HubSpot, Salesforce, or similar systems.

Physical / Mental Demands:

· Working conditions are normal for an office environment.

· Work may require occasional weekend and evening work to meet sales targets.

· Work may require occasional travel to attend sales events, exhibits, or client meetings.

· Physical activity includes sitting for extended periods, walking, standing, and lifting to 25 pounds.

· Work under stress in a fast-paced, quota-driven environment.

· Must be alert, able to concentrate, maintain focus during extended phone conversations, and use good judgment in sales situations.